Loan Specialist - Springfield, MO

Veterans United • Springfield, MO

3d

About The Position

First Residential Independent Mortgage is hiring an entry-level Loan Specialist to guide borrowers through the home loan process. The specialist engages with borrowers, learns about their goals, provides guidance, and helps them understand their options so they can move forward with confidence. Most calls are to marketing-generated leads who have already expressed interest, rather than cold calls. Mortgage experience is a plus but is not required; the company provides training and development. The role requires NMLS licensure, which the company can help the employee obtain after starting.

The position involves running credit through an online system, helping borrowers find an appropriate loan, explaining loan processes, rates, and terms, and managing paperwork and borrower files through closing. Much of the day is spent communicating by phone, email, and other tools. Business calls may be recorded and reviewed with AI-assisted technology for coaching, quality assurance, compliance, training, and performance evaluation. The specialist also collaborates with internal and external parties and assists the team as needed.

The regular schedule is Monday through Friday between 7 a.m. and 5 p.m., plus one or two Saturday shifts per month of four hours each. A flex schedule is also described: Monday through Friday between noon and 10 p.m. (hours may vary), with two weekends per month. Compensation includes a competitive base salary and commission, with potential earnings of $45,000–$80,000 per year; top performers may exceed that range through performance incentives.

Requirements

• Exceptional written and interpersonal communication skills, including the ability to engage clients persuasively.
• Integrity and a commitment to uplifting and empowering others.
• Persistence and willingness to handle repetitive tasks.
• Collaborative approach and commitment to providing strong support and service.
• Self-motivation, goal orientation, and drive to achieve results.
• Ability to solve problems quickly and maintain effective operations in challenging situations.
• Ability to adapt and thrive in a fast-paced environment.
• NMLS licensure is required; the company can help the employee obtain it after starting.

Nice To Haves

• Mortgage experience.
• Translatable skills or relevant expertise from sales, business development, hospitality, or retail.

Responsibilities

• Engage with borrowers, understand their goals, and provide guidance throughout the home loan process.
• Run borrowers’ credit through an online system and help identify an appropriate loan for their situation.
• Explain the loan process, rates, and terms clearly to borrowers.
• Handle paperwork and keep borrower files on track until loans close.
• Communicate with borrowers by phone, email, and other communication tools.
• Collaborate with internal and external parties and contribute to team needs.
• Obtain NMLS licensure; the company can assist after the employee starts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed