Loan Specialist - Springfield, MO
About The Position
As a Loan Specialist, you guide and educate borrowers through the home loan process, initiate their homebuying journey, and help establish a successful partnership. Most calls are to leads who have already expressed interest, rather than cold calls. The role is described as entry-level; mortgage experience is helpful but not required, and training and development are provided. A mortgage background is not required, but an NMLS license is needed; the company can help obtain it after hire. You communicate with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology for coaching, quality assurance, compliance, training, and performance evaluation. Collaboration with internal and external parties is important, and you may help the team wherever needed. The regular schedule is Monday through Friday between 7 a.m. and 5 p.m., with one or two Saturday shifts per month of four hours each. A flex schedule is also listed: Monday through Friday between noon and 10 p.m., with hours that may vary, and two weekends per month. Compensation includes a competitive base salary and commission structure, with potential earnings of $45,000–$80,000 per year; top performers may earn more through performance incentives.
Requirements
- NMLS license is required; the company can help the employee obtain it after starting.
- Exceptional written and interpersonal communication skills.
- Integrity and a commitment to uplifting and empowering others.
- Persistence and comfort with repetitive tasks in a sales-oriented environment.
- Collaborative approach and commitment to providing strong support to colleagues and clients.
- Self-motivation, ambitious goal-setting, and drive to achieve results.
- Ability to resolve problems quickly and maintain smooth operations in challenging situations.
- Ability to adapt and thrive in a fast-paced environment.
Nice To Haves
- Mortgage experience is a plus but is not required.
- Translatable skills or relevant expertise from sales, business development, hospitality, or retail.
Responsibilities
- Engage with borrowers, understand their goals, and provide guidance so they feel informed and ready to move forward.
- Run borrowers’ credit through an online system and help identify a suitable loan for their situation.
- Explain the loan process and help borrowers obtain appropriate rates and terms.
- Handle paperwork and keep borrowers’ files on track until loans close.
- Communicate with borrowers by phone, email, and other communication tools.
- Collaborate with internal and external parties and contribute to the team wherever needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
