Loan Specialist - Springfield, MO

First Residential Independent Mortgage•Springfield, MO

22h•Onsite

About The Position

As a Loan Specialist, you'll be the friendly voice guiding and educating our borrowers on the home loan process. You'll initiate the first step in the home buying journey and set the stage for a successful partnership. Our marketing team works hard to bring in fresh leads, so most of the time, you’re calling people who are already interested rather than cold-calling strangers. It’s demanding, for sure, but there’s something really rewarding about knowing you’re helping someone secure their dream home. This role is an entry-level position where mortgage experience is a plus but not a necessity. You will be responsible for engaging with borrowers, understanding their goals, and providing expert guidance to ensure they feel informed, confident, and ready to move forward. This includes running their credit through an online system, helping them find the right loan for their situation, walking them through the loan process, explaining everything clearly, and helping them get the right rates and terms. You will also handle all the paperwork and keep the borrower’s file on track until the loan is officially closed. Collaboration with internal and external parties is critical to this role.

Requirements

Exceptional written and interpersonal communication skills.
Integrity as the cornerstone of every interaction.
Persistence and undeterred by repetitive tasks.
Collaborative nature and enjoyment of teamwork.
Ability to set ambitious goals and achieve them.
Knack for swiftly resolving issues.
Ability to thrive in a dynamic, fast-paced environment.
NMLS licensed (company will help obtain when starting).

Nice To Haves

Sales background
Business development background
Hospitality background
Retail background
Specific degree
Mortgage background

Responsibilities

Engaging with borrowers, understanding their goals, and providing expert guidance to ensure they feel informed, confident, and ready to move forward.
Running their credit through an online system and helping them find the right loan for their situation.
Walking borrowers through the loan process, explaining everything clearly, and helping them get the right rates and terms.
Handling all the paperwork and keeping the borrower’s file on track until the loan is officially closed.
Contributing to the team’s success by jumping in wherever you’re needed.
Collaboration with internal and external parties.