Loan Servicing Specialist

Coforge • Dallas, TX

10h • Onsite

About The Position

As a Loan Servicing Specialist at Coforge Ltd., you will manage and service clients’ loan accounts, handling transactions and assisting borrowers with questions about loan terms and payment options. You will process payments, update and maintain loan records, prepare servicing reports and documentation, and help resolve account-related issues. The role includes communicating with clients by phone, email, and chat, and working with teammates to support efficient operations and client satisfaction. You will ensure your work complies with applicable regulatory guidelines and internal policies. This is an on-site position in Dallas, paying $22 per hour on W2.

Requirements

• Previous experience in loan servicing or a related financial service.
• Strong understanding of loan servicing processes and procedures.
• Strong communication and customer service skills.
• Excellent attention to detail and accuracy.
• Proficiency in data entry and record management.
• Strong analytical and problem-solving skills.
• Ability to work independently and within a team in a fast-paced environment.
• Time management skills to handle multiple tasks and meet deadlines.
• Proficiency with loan servicing software and Microsoft Office applications.

Nice To Haves

• Familiarity with customer relationship management (CRM) systems.
• Basic understanding of financial principles and loan products.

Responsibilities

• Manage day-to-day servicing of loan accounts, including processing payments and updating accounts.
• Respond to client inquiries about loan accounts, terms, and payment options by phone, email, and chat.
• Maintain loan records and process loan transactions.
• Assist with preparing reports and documentation required for loan servicing.
• Resolve issues that arise during the loan servicing process.
• Ensure compliance with regulatory guidelines, company policies, and internal procedures.
• Collaborate with team members to support efficient operations and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed