Loan Servicing Specialist (Loan Operations Assistant)

CITIZENS BANK OF KANSAS•Derby, KS

1d•Onsite

About The Position

Citizens Bank of Kansas, a fourth-generation family-owned community bank, is seeking a detail-oriented Loan Servicing Specialist in our Derby Buckner (Kansas) branch. This employee supports the administration and servicing of the loan portfolio. This position plays a critical role in ensuring efficient and compliant delivery of key loan operational functions.

Requirements

Proficiency in Microsoft Office – particularly outlook calendar and excel
High productivity levels with high standards of accuracy
Positive and professional personality
Above average communication skills – verbal and written
Excellent organizational and time management skills
Superior internal and external customer service abilities

Nice To Haves

Experience in loan servicing/operations

Responsibilities

Participate in second reviews on loan files to ensure all loans are efficiently and accurately boarded onto the system - including retail, commercial, ag, and mortgage loans.
Serve as an internal point of contact for all questions related to document imaging and related processes, including imaging and maintenance of loan files.
Communicate with external service providers to update and validate information necessary to service files including but not limited to PMI companies, insurance companies, taxing authorities, etc.
Monitors and mitigates loan file risk.
Ensures proper insurance information set-up on property, collateral, etc.
Work with insurance policies and related reports; contact agents; work closely with loan officers and customers to ensure proper insurance is received and maintained.
Review and perform annual escrow analysis on residential real estate loans in a timely, accurate, and professional manner in accordance with related regulations.
Be a ready resource to customers and Bank employees regarding issues and questions related to escrow accounts.
Issue escrow surplus checks.
Partner with the lending staff across all locations to improve accuracies and efficiencies.
Provide guidance and training to loan assistants.
Solicit feedback, make recommendations, and implement changes as needed.
Serve as a point of contact for loan servicing-related questions/issues.
Conduct appropriate research as required, recommend solutions and/or refer others to the proper department or resource for additional assistance as needed.
Communicates effectively through written or oral correspondence.