Loan Servicing Specialist

COMMUNITY BANK•Waynesburg, PA

7d•Onsite

About The Position

Under the supervision of the Loan Servicing Manager, this individual supports growth and customer retention by consistently delivering outstanding service and client support. This individual is expected to provide the highest quality service and solutions to clients and co-workers alike. It is expected that you will work in conjunction with the other members of the department to complete all departmental requirements in a timely fashion while still balancing the workload. This multifunction position requires a highly motivated individual with attention to detail.

Requirements

Minimum of a high school diploma or equivalent required.
Minimum of one to three years of experience in banking or loan operations required.
Strong communication, organizational, and time management skills.
Proficient in loan servicing software and Microsoft Office Suite.
High attention to detail and commitment to data integrity.
Initiative-taking approach to identifying issues and implementing timely solutions.
Comfort with working in a dynamic environment where priorities can shift quickly.
Ability to work both independently and collaboratively with colleagues across various departments maintaining a professional demeanor.
Efficiently perform the essential duties and responsibilities of the position.
Consistently attend work, meetings, and required training or staff events.

Nice To Haves

Experience in loan processing, loan closing, construction monitoring, post close processing or escrow administration is a plus.

Responsibilities

Process and close Home Equity and other Consumer loan applications in the loan origination system (Encompass / Abrigo)
Order, obtain and review all applicable documentation needed to process and close a loan.
Prepare addendums and any disclosures or re-disclosures in the required time period.
Correspondence by phone and email with clients, loan officers, settlement agents, appraisers, and insurance agents
Review and clear loans to close.
Prepare closing documents and closing disclosure in required time frames.
Complete pre-funding QC checklist prior to the Funding of any real estate secured loan.
Prepare and remit closing packages for settlement.
Perform Post Close Review and process closing packages to verify accuracy and compliance.
Final review of loan files for completion and policy exceptions
Order PMI commitments and certifications for new loans
Prepare loan disbursements as needed and Image any documents to document repository
Track and follow up on any file exceptions; order LOC checks when applicable.
Boarding new loans to the servicing system (Premier)
Process payments, loan payoff processing and other various servicing functions as required and needed.
Stay informed of investor requirement changes and ensure adherence to all applicable requirements.
Handle the timely disbursement of escrowed taxes and insurance funds to the appropriate parties for those clients who have escrow accounts established with their real estate loan.
Manage loans that have paid off by returning notes and collateral documents to the borrower including the preparation of mortgage satisfaction documents.
Monitor various core system exception reports and processing any necessary maintenance.
Prepare subordination and modification documents and process necessary coding adjustments in the core.
Working with clients and their contractors during the construction phase of the loan process. Making sure schedules are met and disbursing funds as appropriate.
Answer incoming phone inquiries from customers and other departments of the Bank assisting with inquiries regarding existing loan accounts.
Prepare and or reconcile various reports
Support other members of the department with departmental functions.
Serve as back up to other members of the department in their absence.
Special projects and other job duties assigned.