Loan Servicing Specialist

Dime Bank•Norwich, CT

8h•Onsite

About The Position

Perform all procedures required for efficient and accurate maintenance of commercial, residential and consumer loans. Ensure loans are documented in full compliance and within bank guidelines. Provide support for all loan-servicing functions. Provide courteous and cooperative service to external bank customers and attorneys, as well as internal customers, to include other departments and branches.

Requirements

Proficiency with Microsoft Office, bank data processing systems
Computer and keyboarding skills
Excellent customer service skills
Strong written and verbal skills
Ability to work independently in a busy environment
Adherence to accuracy and detail

Responsibilities

Compile and process according to department procedures all tasks related to the servicing of commercial, residential and consumer loans ensuring strict adherence to all bank policies regarding security, confidentiality and compliance.
General ledger transactions
System set up and audit of residential, consumer, commercial loans and modifications
Loan payments as necessary
Payoff requests and releases
Document and correspondence scanning
Review, audit & mail rate change notices
Complete credit bureau changes and updates via E-Oscar
Manage system reports and credit bureau billing
Provide customer support by handling phone calls or written correspondence for inquiries, complaints or problems and following through to final resolution
Research and handling of customer returned mail
Be a subject matter expert, recommend changes as needed to manager on all Loan Servicing Procedures
Perform all tasks and responsibilities in compliance to all Bank Credit Policies and Procedures
Assume additional responsibilities as required or requested by management