Loan Operations Servicing Specialist (Hotline)
About The Position
The Loan Operations Servicing Specialist (Hotline) performs a variety of clerical duties in conjunction with loan servicing that may include scanning and filing documents, loan boarding, processing payoffs, perfecting lien documents, and calculations and disbursements of escrow accounts. Other responsibilities include processing payment, posting and conducting research, pay-off quote processing, handling credit bureau disputes, preparing various reports, handling investor loan reporting and billing, handling general loan servicing duties, handling bankruptcy issues, providing a high level of customer service for internal and external customers, and reporting issues to bank personnel, sending notifications, and reporting progress, quotas, collection items and updates lists.
Requirements
- High School diploma or GED
- General knowledge of various loan documentation, banking, bankruptcy or insurance servicing
- Ability to handle complex and difficult customer problems; develop customer relationships; apply bank's policies and procedures and other guidelines
- Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
Nice To Haves
- Fluent in English and Spanish
Responsibilities
- Processes payment, posting and conducts research
- Pay-off quote processing
- Handles Credit Bureau disputes
- Prepares various reports
- Handles investor loan reporting and billing
- Handles general loan servicing duties
- Handles bankruptcy issues
- Provides a high level of customer service for internal and external customers
- Reports issues to bank personnel; sends notifications; reports progress, quotas, collection items and updates lists
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
