Loan Operations Servicing Specialist (Hotline)

External Candidates Only • Terrell, TX

23h • Onsite

About The Position

The Loan Operations Servicing Specialist (Hotline) performs a variety of clerical duties in conjunction with loan servicing that may include scanning and filing documents, loan boarding, processing payoffs, perfecting lien documents, and calculations and disbursements of escrow accounts. Other responsibilities include processing payments, posting, conducting research, handling pay-off quote processing, credit bureau disputes, preparing various reports, investor loan reporting and billing, general loan servicing duties, and handling bankruptcy issues. The role also provides a high level of customer service for internal and external customers, reports issues to bank personnel, sends notifications, reports progress, quotas, collection items, and updates lists.

Requirements

• High School diploma or GED
• General knowledge of various loan documentation, banking, bankruptcy or insurance servicing
• Requires ability to handles complex and difficult customer problems
• Develop customer relationships
• Apply bank's policies and procedures and other guidelines
• Working knowledge of Microsoft Excel and MS Word
• Basic keyboarding and calculator skills
• Must be able to do simple math and carry out written instructions

Nice To Haves

• Fluent in English and Spanish

Responsibilities

• Scanning and filing documents
• Loan boarding
• Processing payoffs
• Perfecting lien documents
• Calculations and disbursements of escrow accounts
• Processes payment, posting and conducts research
• Pay-off quote processing
• Handles Credit Bureau disputes
• Prepares various reports
• Handles investor loan reporting and billing
• Handles general loan servicing duties
• Handles bankruptcy issues
• Provides a high level of customer service for internal and external customers
• Reports issues to bank personnel
• Sends notifications
• Reports progress, quotas, collection items and updates lists

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED