Loan Servicing Specialist III

Citizens Business Bank•Rancho Cucamonga, CA

7d•Onsite

About The Position

With minimal direct supervision of the Loan Servicing Supervisor and/or Manager, the associate is required to perform all loan servicing functions. This role involves a range of duties including balancing, reconciliation, boarding and funding loans, processing payments, managing collateral, handling payoffs, processing charge-offs, performing audits, maintaining systems, responding to inquiries, preparing reports, and scanning documentation. The position also emphasizes providing excellent customer experience.

Requirements

High School diploma or GED
Minimum 3 years loan servicing experience preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Proficient in MS Office (Word, Excel, Outlook)
Proficient in the use of mainframe loan systems, preferably FISERV
Proficient in the use of PC based loan systems, preferably Lease Complete
Familiar with standard U.S. commercial, consumer and real estate lending policies
Familiar with standard U.S. note department workflow
Knowledge of U.S. federal and California state banking laws and regulations related to banking
Team player
Sets high standards for self and team
Adapts well to changes
Strong can do attitude
Takes the initiative
Ability to work under pressure
Attention to detail

Responsibilities

Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
Performs all functions related to balancing, reconciliation and certification of GL accounts.
Board and fund all new and renewed loans and leases.
Process payments, payoffs, paydowns, as well as, advances, maintenance transactions and non-posted transactions.
Process collateral lien perfection and lien releases.
Process all payoff demand requests, prepayment penalty calculations and paid note documentation.
Process charge offs and recoveries for all loans and leases.
Perform the call back/audit function when required for all entries to the loan/lease systems.
Perform updates as needed on the loan tickler and collateral systems.
Respond to internal/external inquiries.
Prepare and maintain departmental logs and reports.
Accurately scan and index loan documentation into the appropriate imaging groups and Types.
Provide, present and promote The Citizens Experience to all external and internal customers.
Other duties as assigned.