Loan Servicing Specialist

Time Investment Co Inc•West Bend, WI

16h•$19 - $24•Hybrid

About The Position

The Loan Servicing Specialist is responsible for managing loan files throughout the lending lifecycle, ensuring accurate documentation, timely processing, regulatory compliance, and exceptional service to internal and external customers. This role supports loan funding, document review, file maintenance, investigating and responding to consumer disputes through the credit bureaus, and administrative functions while maintaining high levels of accuracy, efficiency, and operational quality. This role is required to come into the office 2 days per week to handle incoming correspondence via mail and other administrative duties.

Requirements

Strong attention to detail and accuracy
Excellent organizational and time management skills
Ability to manage multiple priorities and meet deadlines
Strong recordkeeping and file maintenance abilities
Excellent verbal and written communication skills
Professional phone and email etiquette
Strong customer service and problem-resolution skills
Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
Experience with loan origination, servicing, or document management systems
Accurate data entry and typing skills
Ability to identify discrepancies and resolve documentation issues
Strong critical thinking and decision-making skills
Ability to analyze information and prioritize workflow effectively
Knowledge of loan documentation, funding, and servicing processes
Ability to review loan files for completeness and accuracy
Understanding of lending policies, procedures, and compliance requirements
Experience maintaining electronic loan records and document management systems
Ability to maintain confidentiality and handle sensitive information
Demonstrated ability to work independently and collaboratively in a team environment
Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals.
Ability to prepare reports and correspondence.
Ability to communicate effectively with customers and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems, involving several concrete variables in standardized situations.

Nice To Haves

Associate's or Bachelor's degree preferred

Responsibilities

Managing loan files throughout the lending lifecycle
Ensuring accurate documentation
Timely processing
Regulatory compliance
Providing exceptional service to internal and external customers
Supporting loan funding
Document review
File maintenance
Investigating and responding to consumer disputes through the credit bureaus
Performing administrative functions
Handling incoming correspondence via mail
Handling other administrative duties

Benefits

$1000 sign on bonus after 90 days
10% extra night and weekend shift differentials
Hybrid - Work-From-Home, including training period
Flexible work schedule
Computer equipment and headset provided
Tuition Reimbursement
Medical, Dental, Vision Insurance
Life Insurance, Short and Long-Term Disability
Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
Paid Time Off, up to 80 hours the first year
Additional 8 hours Birthday Month PTO
Potential for an additional 8 hours Volunteer PTO
Paid holidays