LOAN SERVICING REPRESENTATIVE

Hawthorn Bank•Belton, MO

23h•Onsite

About The Position

This position is responsible for performing general loan servicing functions. Deviations from normal procedures and/or questions are referred to the supervisor.

Requirements

High school diploma or general education degree (GED).
Possess a minimum of at least six months of general office or file clerk work experience. Formal education or training may be substituted for the required work experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, calculator, etc.).
Basic PC knowledge.
Valid driver’s license.

Responsibilities

Update loan collateral tracking information; respond to authorized requests for loan information; communicate with loan staff in all regions.
Disburse and upload new loans and renewals; prepare and scan loan documents.
Review and buy indirect dealer contracts.
Process loan payments and prepare checks.
Fold, stuff, and mail letters; may create letters, as assigned.
File loan documentation, such as deeds of trust, notice of liens, UCCs, etc.
Review paid loan reports and release collateral as needed.
Answer telephone and assist customers with questions.
Assist other loan servicing staff with a variety of duties, as assigned.
Comply with all banking regulations, policies and procedures.
Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops.