Loan Servicing Representative

Consumers Credit Union • Lake Forest, IL

7h • Hybrid

About The Position

Consumers Credit Union (CCU) is hiring a Loan Servicing Representative. This is an excellent early-career opportunity in a fast-paced, high-volume environment. As a Loan Servicing Representative, you’ll partner with teams across CCU to support a wide range of loan servicing needs. Your primary focus will be securing vehicle titles, with additional support for boat and recreational vehicle loans. You’ll also handle member and internal escalations related to titles and insurance. CCU was founded in 1930 and is headquartered in Lake Forest, IL, has $4.4 billion in assets and serves more than 275,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner.

Requirements

• High school diploma or equivalent
• One or more years of experience in an office or administrative setting with strong computer proficiency
• Self-starter with the ability to work independently
• Strong problem-solving skills and time-management skills
• Strong organizational skills and attention to detail
• Ability to work a full-time schedule during the following hours: Monday–Friday: 9:30 a.m.–6:00 p.m.

Nice To Haves

• banking or lending experience is a plus, but not required

Responsibilities

• Follow policies, procedures, and regulatory guidelines; validate information with DMVs, internal teams, and vendors.
• Resolve escalated title issues end-to-end and respond within established timelines.
• Follow up on servicing requests by coordinating with third parties and using external systems when needed.
• Partner with cross-functional teams to implement enhancements to programs, systems, and processes.
• Maintain accurate loan records in the core system by correcting keying and funding errors based on title documentation.
• Prepare and submit required documentation to state and county agencies.
• Process insurance servicing requests and complete follow-up as needed.

Benefits

• medical (High Deductible, HMO and PPO)
• dental
• vision
• spending accounts
• short-term disability
• long-term disability
• life insurance
• 401(k) savings plan
• pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees