Consumer Loan Servicing Representative
Blaze Credit Union•Saint Paul, MN
•Onsite
About The Position
The Consumer Loan Servicing Representative performs a variety of support duties, including assisting members and employees with questions regarding lending products and services through phone, messages, chats, and email. The weekly schedule includes a Saturday rotation. This is a full-time, on-site position at the office in St Paul, MN.
Requirements
- Minimum high School degree or equivalent
- Minimum 1-year financial institution experience
- Strong verbal and written communication skills
- Computer skills including Microsoft products
- Ability to work in a fast-paced environment and manage multiple tasks
- Ability to proactively respond to members/employees to problem-solve based on guidelines; written communications are based on templates but can be modified
Nice To Haves
- Customer Service experience preferred
- Knowledge of DNA core financial platforms desire
Responsibilities
- Answers incoming phone calls and chats about servicing current consumer loans
- Assists members by taking payments over the phone through SWBC
- Assists members with payment options, set up and changes
- Completes requests for payment reversals/recasts
- Initiates Payment Deferral Program requests
- Collects and reviews proof of insurance for auto loans
- Assists members with CPI placement and waivers
- Provides pay-offs for members and third parties
- Completes Letters of Guarantee requests for insurance companies
- Gathers loan information and files Gap and CUNA claims
- Assists members with questions on loan products, promotions, and offers
- Completes Q2 digital banking messages
- Performs other duties as assigned to support effective department operations
- Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
- Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
- Regular and predictable attendance
- Perform other duties as requested
Benefits
- low-cost medical (as low as $20 a paycheck)
- dental insurance
- vision insurance
- quarterly bonuses
- generous vacation and sick time hours
- paid leave options
- up to 6% 401k contribution
- tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
