Senior Loan Servicing Analyst, Loan Servicing

The Community Preservation Corporation•Chappaqua, NY

16h•$80,000 - $95,000•Hybrid

About The Position

The Senior Loan Servicing Analyst plays a critical role in ensuring the accuracy, integrity, and governance of CPC’s loan servicing systems and data. This position oversees complex system transactions, loan onboarding, data reconciliation, and quality control activities across both balance sheet and investor portfolios. The role partners closely with the AVP and cross-functional teams—including Investor Reporting, Finance, and Technology—to resolve complex operational issues, uphold strong internal controls, support audit readiness, and drive scalable process and data quality improvements across the organization.

Requirements

Bachelor’s degree in business, Finance, Accounting, Real Estate, or a related field.
3–5+ years of experience in commercial loan servicing, investor reporting, loan operations, or servicing system administration: experience supporting Agency and banking portfolios preferred.
Strong analytical and problem-solving skills, with the ability to navigate complex servicing systems and large data sets.
High attention to detail with a strong focus on accuracy, internal controls, and risk mitigation.
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams.

Nice To Haves

Familiarity with New York federal, state, or local affordable housing programs is a plus.

Responsibilities

Oversee system updates for a wide range of loan activity, including assumptions, modifications, default calculations, and deferred or adjustable interest structures, and lead the processing and validation of complex non-cash transactions and data change requests.
Maintain data integrity across servicing, accounting, and reporting platforms through proactive monitoring, reconciliation, and resolution of discrepancies.
Provide senior-level oversight of loan boarding for Agency and Non-Agency portfolios, ensuring compliance with investor guidelines and internal servicing standards.
Conduct and oversee quality control reviews of newly originated and modified loans, validating closing documentation, loan boarding accuracy, and system setup.
Serve as a subject matter expert for complex system issues, posting errors, and reconciliation challenges, partnering with Accounting, Investor Reporting, and Technology teams to resolve root causes.
Support period-end close and investor reporting processes by ensuring accurate balance sheet and portfolio reporting.
Strengthen internal controls through rigorous documentation practices, adherence to procedures, and proactive risk identification.
Drive audit readiness by preparing documentation, responding to inquiries, and ensuring compliance with system governance standards.
Prepare recurring and ad hoc operational reporting for senior leadership, highlighting trends, risks, and key exceptions.
Lead continuous improvement initiatives by identifying process gaps, optimizing workflows, enhancing data validation, and updating standard operating procedures.