Loan Servicing Account Analyst

Consumers Credit Union • Kalamazoo, MI

2d

About The Position

Loan Servicing Account Analyst
Consumers Credit Union is looking for a passionate Loan Servicing Account Analyst to join our team. As a Loan Servicing Account Analyst, you will manage the credit union’s growing secondary market portfolio in accordance with investor, guarantor, regulatory and internal standards.

Requirements

• Bachelor’s Degree preferred or loan servicing, accounting or equivalent experience required.
• Excellent communication and analytical skills required.
• Microsoft Excel knowledge is required
• Strong ability to interact and work on teams with employees at all levels and within all credit union departments.

Nice To Haves

• Knowledge of secondary market practices, including regulatory compliance standards associated with the servicing of loans is preferred.

Responsibilities

• Responsible for managing all areas of investor relations (secondary market and private investors i.e. participations) relating to the portfolio including but not limited to:
• Custodial Reconciliations
• Loan Level Reporting
• Investor Servicing and Reporting Compliance
• Responsible for advising management of necessary changes to policy, procedure or system administration to ensure the proper servicing of loans per Investor and PMI guidelines.
• Assist collections department with investor requirements and claim filing.
• Work unapplied funds processing.
• Responsible for accuracy of credit bureau reporting.
• Respond to credit bureau validation and error disputes.
• Work quality control and exception reports.
• Manage relationships with investors and respond promptly to all inquiries
• Monitor interest accrual and rate changes.
• Demonstrate knowledge of all Credit Union products and services
• Provide superior member service
• Assist in any area as directed by the manager

Benefits

• Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical.
• A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment.
• Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more.
• And don’t forget, loan discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees