Loan Servicing Representative

St. Mary's Credit Union•Marlborough, MA

3d•$24 - $27•Onsite

About The Position

Performs a variety of clerical and administrative duties in support of any loan servicing function in conformance with Credit Union policies and procedures. Acts as a liaison between the financial institution and its members to ensure smooth loan operations and foster positive relationships.

Requirements

High School diploma or GED.
Minimum of 2 years of customer service experience preferably in a financial institution.
Working knowledge of MS software.
Excellent verbal/written communication skills are required.
High level of attention to detail and the ability to multitask effectively are required.
Ability to navigate at a basic level within web-based applications.
Working knowledge of Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications. May produce complex documents, perform analysis, and maintain databases.
Use of online teleconferencing software (e.g., Zoom or Teams).
Adaptability
Accountability
Improvement and innovation
Collaboration
Communication
Job knowledge
Customer (internal and external) service
Organizational awareness
Self-development

Responsibilities

Responsible for meeting or exceeding assigned service goals.
Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
Performs tasks relative to mortgage lending escrow accounts, including Real Estate taxes.
Reviews and processes homeowner and private mortgage insurance.
Processes mortgage, equity and consumer lending payoffs and charge offs.
Discharges for auto title and mortgages
Overseeing the processes related to establishing and releasing liens on collateral properties.
Process and record loan payments accurately and timely.
Provide customer service and respond to client inquiries regarding loan accounts.
Maintain accurate and up-to-date records in the system including loan corrections.
Monitor Auto and Home Insurance policies.
Generate reports and remittances monthly to send to Vendors and service companies.
Record mortgage filings.
Assist in the preparation of loan modifications within the system.
Perform Quality Control on loan files including consumer loans, mortgage loans, home equity lines and overdraft accounts.
Serve as a resource and provide member service support to the retail branch and member solutions center in relation to member questions, concerns and research.
Coordinate with other departments to resolve any loan servicing issues.
Assist in the audit process.
Provide training and support to other and new teams members within the Credit Union.
Provides service to our membership communities by actively volunteering time to local civic and charitable organizations.
Upload Real Estate loans onto the core system using a third-party interface.
Process auto transfer request authorizations and correct any errors.
Monitors and processes daily requests in the department email box, received faxes, SAM and contact management events to meet member service standards and same day turnaround times.
Review daily reports for accuracy and errors.
Develop procedures for all task related job functions.
Archive loan documents within the appropriate systems.
Respond to outside requests related to verifications, payoff requests and auto insurance total losses.
Review and maintain auto lease accounts while working with auto leasing vendors on tasks given to the Credit Union.
Attend staff, departmental, and other required meetings and trainings.
Travel to client or prospect locations, conferences, or other professional development and networking events.
Performs related administrative duties as may be assigned or requested.
Other duties as assigned.