Loan Servicing Representative

Wells Fargo•Chandler, AZ

1d•Onsite

About The Position

Wells Fargo is seeking Loan Servicing Representatives to join the Auto Operations Group in Chandler, AZ. This team is part of our Consumer Lending business. Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we’re the #1 financial services company to grow YOUR career. Apply today for opportunities in the following areas: • GAP Early Payoff • Repossession

Requirements

1+ year of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Nice To Haves

Experience within auto financial operations and/or automotive industry.
Experience executing in a fast paced, high demand, production environment while balancing multiple priorities.
Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment.
Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties.
Excellent analytical skills with high attention to detail and accuracy.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Customer Service focus with the ability to listen to customer needs and recommend solutions.
Experience handling GAP Early Payoff auto loans.
Experience handling repossession auto loans.

Responsibilities

Support Loan Servicing functional area or processes
Identify opportunities to improve various areas within Loan Servicing and recommend solutions
Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
Perform moderately complex administrative, transactional, operational, or customer support tasks
Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
Receive direction from Loan Servicing supervisors
Escalate non-routine questions to experienced individuals
Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
Provide guidance to less experienced peers