Loan Servicing Quality Control Coordinator - Temporary

Fidelity Cooperative Bank•Leominster, MA

26d•$22 - $26

About The Position

The Loan Servicing Quality Control Coordinator performs quality control and pre-closing secondary market duties within Loan Servicing. Under the supervision of the Loan Servicing Manager, this role manages the daily activities of the secondary market desk and monitors residential and consumer loan activities to ensure compliance with department policies and procedures. The position also supports the Bank’s customer service culture by building relationships, providing a seamless customer experience, acting in customers’ best interests, and increasing customer value. A bachelor’s degree is preferred.

Requirements

Three years of experience working in the residential secondary market, closing, and servicing portfolios, including FHLMC and FNMA loans.
Detail-oriented, with strong organizational and time management skills.
Positive attitude and commitment to outstanding service.
Responsible and independent worker who can interact well with other members of the lending team.
Cybersecurity awareness to protect the digital environment, the Bank, and customers.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide positive, courteous, and enthusiastic customer service to employees, customers, clients, and the community.
Update daily mortgage and equity interest rates accurately and on time in the Bank’s loan origination system and website.
Manage the lock desk, including confirming rate locks, taking investor contracts, and monitoring the contract pipeline.
Deliver loan sales in the secondary market accurately and on time, meeting deadlines and providing appropriate documentation.
Manage investor quality control requests, including collecting and delivering requested documentation.
Manage post-closing conditions, ensure timely delivery of trailing documents, and perform a full document review on all closed residential and consumer loans.
Monitor compliance with loan setup review and data integrity checkpoints.
Review and validate critical file maintenance for the department in a timely manner.
Prepare and distribute monthly self-monitoring reports and improve processes and mitigating controls to help identify errors that could be costly or unfavorable for the Bank.
Perform duties in accordance with prescribed regulatory compliance guidelines.
Perform other duties as required.