Loan Servicing Officer

Agriculture, Rural Development • Kansas City, MO

35d • Onsite

About The Position

This position will be located in either St. Louis, MO or Kansas, City, MO. The incumbent provides business operations support by analyzing performance indicators and trends, developing budget forecasts, improving workforce utilization, reducing costs, and coordinating nationwide system enhancements that strengthen customer access strategies and loan origination, servicing, and processing capabilities.

Requirements

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check.
• Subject to one year supervisory/managerial probationary period unless prior service is creditable.
• New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• Current federal employees applying for a promotion opportunity must meet the time in grade requirement of 52 weeks of service at the next lower grade level (GS-14) in the normal line of progression for the position being filled.
• Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level (GS-14), or it's non-federal equivalent.
• Specialized experience is defined as: providing leadership over a division or branch area; resolving high-level mortgage loan issues received from legislators and national offices; maintaining customer advocacy and engagement for internal and external groups; providing effective customer service over various program branches; performing the full range of supervisory duties over a multiple-graded staff; developing and implementing operating plans to reduce waste, fraud, and abuse, that improve processing capabilities; utilizing mortgage loan experience and oral presentation skills to explain programs to senior executives, political leadership, colleagues, and subordinates; writing and editing position papers, regulations, policies, and technical assistance directives.
• There is no substitution of education for experience at the GS-15 level.
• Selectee is subject to financial Disclosure Requirements in accordance with 5 CFR, Part 2635, Subpart E regarding business or personal transactions with applicants, borrowers, or business contacts who have or who are seeking business with this Agency.
• Selectee must be able to obtain and maintain a security clearance.
• If selected you will be subject to a National Agency Check and Inquiry (NACI) and a credit report.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

• This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.

Responsibilities

• Leads process improvement initiatives based on indicator data and trend analysis.
• Develops budget forecasts for the Business Operations Support Division by projecting production volumes and identifying resource requirements, including overtime and additional staffing needs.
• Identifies cost-reduction opportunities and enhancements to improve workforce utilization.
• Collaborates with Rural Development officials nationwide to develop and prioritize system enhancements for loan origination and servicing systems.
• Supports the delivery of customer access strategies and improvements to the Division’s processing capabilities.
• Performs the full range of supervisory/managerial functions including advising on all human resource matters.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Learn more about federal benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed