Loan Servicing Associate

Town and Country Credit Union • Fargo, ND

3d • Onsite

About The Position

Town & Country Credit Union is seeking a detail-oriented, motivated Loan Servicing Associate to join our collaborative lending team. If you're someone who thrives in a fast-paced environment, has a passion for precision, and enjoys working behind the scenes to make loans happen-this role is for you! As a Loan Servicing Associate, you'll work closely with Loan Officers, Credit Analysts, Underwriters, and Business Loan Assistants to ensure accurate and efficient processing of loan documentation. From verifying loan applications to administering loan-related programs, you'll play a key role in supporting our members through every step of the loan process.

Requirements

• A two-year degree or equivalent experience
• Strong attention to detail with excellent organizational and analytical skills.
• Proficiency in Microsoft Office and ability to learn financial systems quickly.
• Outstanding written and verbal communication skills.
• Ability to work independently and within a team in a deadline-driven environment.
• Commitment to delivering exceptional member service.

Responsibilities

• Ensure loan applications and closing documents are complete, accurate, and compliant with regulatory requirements and TCCU guidelines.
• Identify and correct errors or missing information in loan files.
• Review and calculate interest, principal, and payment data using financial tools.
• Support various loan-related product programs (e.g., credit life/disability insurance, force-placed insurance).
• Collaborate cross-functionally to move loan documentation smoothly through the approval process.
• Communicate clearly and professionally with team members and departments to meet deadlines and maintain a high level of service.
• Build positive relationships with members by providing timely and courteous support.

Benefits

• Competitive pay
• Paid holidays
• Generous paid time off
• Health, dental, and vision insurance
• Life and disability insurance
• Flexible spending accounts
• 401(k) with employer contributions
• Paid volunteer time
• Tuition reimbursement
• YMCA Corporate Membership Discount or Lifestyle Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree