Loan Servicing Associate

Bank of Guam•Hagåtña, GU

2d•$30,892 - $35,901•Onsite

About The Position

At the Bank of Guam, it all starts with HEART! We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by LIVING THE BRAND and leading with heart and exceeding expectations, EMBRACING THE JOURNEY by accepting change and challenging others to do the same, BEING AN OWNER of our career and taking responsibility for our actions, and LOVING TO LEARN by committing to personal growth and development. General Summary: The Loan Operations Multi-Focus Intermediate Support performs essential duties and requirements assigned within the Loan Operations of the bank loan portfolio. Be knowledgeable of policies and procedures and keep job assignments well-maintained. Deliver the bank’s customer service culture to internal and external customers to gain customer satisfaction. Provides a positive peer influence in working towards creating a valuable community.

Requirements

PC proficiency in word processing, spreadsheets and database software in an Internet environment
Ability to operate standard office equipment (typewriter, facsimile machine, copier machine, 10-key calculator, HP financial calculator, telephone)
Ability to work independently, to analyze, and resolve issues as it relates to the job description
Detail-oriented, methodical and self-motivated
Able to communicate (verbal, written and listening) effectively with co-workers and clients
Proficient in AS/400 core system
Able to identify various consumer, commercial and mortgage loan documents, including construction related documents, and understand the function of each document as it pertains to properly securing the loan and mitigating risks to the bank
Valid driver license and ability to operate an automobile
Ability to work flexible hours/days
Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors.
Must be proficient in Microsoft Office.

Nice To Haves

Mastery of the Loan Support Associate I role and function

Responsibilities

Demonstrate brand behaviors through daily interactions with colleagues, coworkers, customers and other employees
Represent/participate in Bank sponsored events and community outreach programs.
Actively participate (share ideas) in staff and/or department meetings.
May on occasion respond to internal and/or external inquiries.
Be open to cross-training, collaborating and supporting fellow co-workers with tasks to help meet the needs of the business.
Monitor and perform requirements for collateral insurance renewals by loan product type.
Monitor and perform requirements for collateral insurance force-placement by loan product type.
Monitor and perform requirements for cancelation of force-place insurance by loan product type.
Perform requirements to provide escrow initial and annual and closing account analysis statement to borrower(s).
Monitor and perform requirements for escrow disbursements to remit premiums and tax billings.
Monitor loan tickler function for collateral force-place insurance endorsement tracking.
Monitor and perform requirements for PMI annual notices, remit premiums and evaluate LTV for cancelations.
Perform requirement for credit life insurance program report and remit premiums.
Perform workstation balancing (system generated to manual entries).
Complete all duties/tasks and projects as assigned to meet the needs of the department or business.
Monitor, Track and Follow-up on Insurance Policy Renewals and Maintain Type of Coverage for Loans Secured by Property.
Record Tickler Action Items for Follow-up and Resolution
Complete all bank mandated training.