Loan Services Specialist/Office Assistant

City of Jackson•Jackson, MI

7d•Onsite

About The Position

The City of Jackson is seeking a full-time Loan Services Specialist/Office Assistant to process loan applications and facilitate closings for various home rehabilitation programs. This role involves performing clerical tasks and bookkeeping functions related to CDBG, HOME, ARPA, and grant programs, as well as assisting in the implementation and file maintenance of Department Programs. The position may also involve administrative tasks for the Administrative Hearings Bureau and Building Board Code of Appeals.

Requirements

Knowledge of general bookkeeping and account keeping standards and procedures.
Ability to exercise discretion related to the handling of confidential information.
Detail-oriented and able to organize large volumes of information and documents.
Skill in the use of general office equipment, including computers and related software and databases, and the ability to learn specialized financial applications.
Above average ability to use Excel, create spreadsheets and graphs.
Ability to work independently to initiate and implement methods and procedures and coordinate projects.
Ability to work in a team setting to complete projects.
Ability to perform mathematical computations with speed and accuracy.
Ability to type (45 wpm required) and enter data (6000 keystrokes per hour, minimum) with speed and accuracy.
Knowledge of Microsoft Word and Excel.
Ability to interact professionally and constructively with other employees, elected officials, loan applicants, and the general public.
Ability to read, write, speak, and understand the English language.
City employees must be physically and mentally able to perform the essential duties of their position without excessive absences.
City employees are also expected to possess and maintain a record of orderly law-abiding citizenship, sobriety, integrity, and loyalty as it pertains to and reflects upon their employment with the City.

Nice To Haves

Experience with BS&A, Neighborly, and IDIS software.

Responsibilities

Process applications for various home rehabilitation loan programs, including reviewing applications, conducting financial interviews, verifying information, determining eligibility, matching applicants to funding programs, and obtaining financial and inspection information.
Process loans and related closings, including assisting in obtaining bids for rehabilitation activities, preparing loan closing documentation, conducting loan closings, preparing payments and escrow accounts, and closing files upon completion.
Perform routine bookkeeping related to program activities, such as preparing requisitions, accounts receivable/payable requests, tracking reimbursements and disbursements, verifying contractor payments, waivers, and final certifications, receiving payments, preparing receipts, and submitting requests to draw funds from external sources.
Maintain paper and electronic files in accordance with departmental procedures, respond to informational requests, and purge or reorganize files as directed.
Create spreadsheets, formulas, and graphs using Excel.
Enter data into various electronic systems (BS&A, Neighborly, IDIS), prepare data summaries, activity reports, and financial files, audit documents for errors, and prepare specialized government reports.
Prepare informational materials on home rehabilitation loan programs and provide general information to the public.
Handle telephone calls and assist walk-in visitors regarding rehabilitation programs, address complaints, explain departmental procedures, and refer complex issues.
Complete general clerical and office tasks such as sorting and distributing mail and preparing mailings.
Assist with preparing documents for the Administrative Hearings Bureau, including notices, tickets, reports, dockets, correspondence, and evidence.
Assist the Grant Coordinator with CDBG and Home Program duties.
Assist the Chief Building Official with paperwork and documentation for demolitions.
Compile ownership and property data for dangerous building procedures and track property files from condemnation to board decisions.
Request bids for demolition, monitor demolitions, and work with the Finance Analyst to process payments.
Complete special projects and perform related work as assigned.
Complete other duties assigned which are within the scope of responsibility of the position.
May perform the work of lower classified employees as required.