Office Services Specialist

Ricoh • Quincy, MA

6h • Onsite

About The Position

Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in enhancing the client experience through high-quality operational support. You will work with technology across high-volume duplicating, production, sorting, and mailing functions while helping ensure seamless day-to-day operations and client satisfaction. From equipment operation and troubleshooting to customer service and reception support, you will be an integral part of delivering exceptional on-site service.

Requirements

• High school diploma or GED.
• Minimum of 1 year of relevant work experience.
• Basic computer proficiency, including Microsoft Office Suite.
• Strong communication and customer service skills.
• Ability to work effectively in a fast-paced, customer-focused environment.

Nice To Haves

• Previous experience with copy/print jobs or related services.
• Basic knowledge of electronics and copier equipment repair.
• Valid driver's license with minimum required auto insurance coverage.

Responsibilities

• Operate high-volume 2D or 3D print and copy equipment, ensuring quality and efficiency.
• Perform basic equipment troubleshooting and promptly escalate technical issues for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain accurate records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure the timely delivery of completed jobs and support various building functions.
• Provide additional on-site support as needed, including meeting room setups, light maintenance, and reception duties.
• Follow established safety standards and protocols when handling equipment and materials to maintain a safe work environment.

What This Job Offers

• Career Level: Senior
• Education Level: High school or GED