Loan Services Operations, Assistant Vice President

State Street • Quincy, MA

8d

About The Position

The Loan Services Operations Assistant Vice President oversees servicing operations for bank loan debt held in complex global fund structures. The role serves as a primary operational contact and escalation point, handles inquiries and custom client requests, and ensures issues are resolved on time. It monitors open items and operational logs, manages the production activities of Client Support Specialists, and coordinates new fund, system, and process implementations. The role also supports client conversions and other client projects and identifies and implements consistent operational best practices.

The position calls for experience in client and team management, multi-point reconciliations, fund accounting, custody, vendor data sourcing, and automation. Strong critical thinking and the ability to meet aggressive deadlines in a high-volume work environment are important. A bachelor's degree and at least 5–7 years of related experience are required, along with bank loan asset-class experience and proficiency with Wall Street Office (WSO).

Requirements

• Bachelor of Science or Bachelor of Arts degree.
• A minimum of 5–7 years of related experience.
• Experience working with the bank loan asset class.
• Proficiency with Wall Street Office (WSO).
• Strong critical thinking, problem-solving, and decision-making skills.
• Strong interpersonal skills and ethical decision-making.
• Ability to work collaboratively with clients and internal service teams.
• Background in client management, team management, multi-point reconciliations, fund accounting, custody, vendor data sourcing, and automation.
• Ability to meet aggressive deadlines in a high-volume work environment.

Nice To Haves

• Related experience in the financial services industry is preferred.

Responsibilities

• Act as the primary contact and escalation point for operational issues.
• Receive and resolve inquiries from clients, Client Management, COEs, BU Shared Services, and BU Client Service, ensuring timely resolution.
• Maintain and monitor open items, issues, logs, and project lists.
• Address custom client requests.
• Manage production activities of Client Support Specialists 1, 2, and Senior Specialists.
• Coordinate implementation of new funds, systems, and processes.
• Assist with client conversions and other client projects.
• Identify and implement consistent operational best practices.

Benefits

• Competitive and comprehensive benefits, including medical care, insurance, and savings plans.
• Flexible Work Programs.
• Development programs and educational support.
• Paid volunteer days.
• Matching gift programs.
• Employee networks.
• Retirement savings plan (401K) with company match.
• Basic life, medical, dental, vision, and long-term disability insurance, with optional additional coverage.
• Paid time off, including vacation, sick leave, short-term disability, and family-care responsibilities.
• Employee Assistance Program.
• Eligibility for annual performance-based incentive awards.
• Eligibility for certain tax-advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager