Loan Services Operations, Assistant Vice President

State Street•Quincy, MA

1d•$90,000 - $157,500

About The Position

The Loan Services Operations Assistant Vice President supports the servicing of bank loan debt held in complex global fund structures. The role serves as a primary contact and escalation point for operational issues, manages inquiries and custom client requests, and oversees production activities performed by Client Support Specialists. It also coordinates implementations of new funds, systems, and processes; assists with client conversions and other projects; and identifies and implements consistent operational best practices. Success in the role requires strong critical thinking and problem-solving skills, sound decision-making, collaboration, and the ability to meet aggressive deadlines in a high-volume environment.

Requirements

Bachelor of Science or Bachelor of Arts degree required.
Minimum of 5–7 years of related experience, preferably in the financial services industry.
Experience working with the Bank Loan asset class required.
Proficiency with Wall Street Office (WSO).
Strong critical thinking, problem-solving, and decision-making skills.
Strong interpersonal skills and ethical decision-making.
Ability to work collaboratively with clients and internal service teams.
Ability to meet aggressive deadlines in a high-volume work environment.

Nice To Haves

Background in client management, team management, multi-point reconciliations, fund accounting, custody, vendor data sourcing, and automation.

Responsibilities

Act as the primary contact and escalation point for operational issues.
Receive and resolve inquiries from clients, Client Management, COEs, BU Shared Services, and BU Client Service, ensuring timely resolution.
Maintain and monitor open items, issues, logs, and project lists.
Address custom client requests and manage production activities of Client Support Specialists 1, 2, and Senior Specialists.
Coordinate the implementation of new funds, systems, and processes.
Assist with client conversions and other client projects.
Identify and implement consistent operational best practices.

Benefits

Retirement savings plan (401K) with company match.
Medical, dental, vision, basic life, and long-term disability insurance, plus optional additional coverages.
Paid time off including vacation, sick leave, short-term disability, and family-care responsibilities.
Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, with stated exceptions for certain sales roles.
Access to certain tax-advantaged savings plans.
Flexible work programs and work-life support.
Development programs and educational support.
Paid volunteer days.
Matching gift programs.
Employee networks.