Loan Services Lead Specialist
About The Position
As the Loan Services Lead Specialist at ACNB Bank, you will serve as the department's technical expert for consumer loan servicing. Your role will ensure loans are serviced accurately, customers receive timely communications, escrow and insurance processes run smoothly, and regulatory requirements are consistently met. You will also coach teammates, solve complex servicing issues, and partner with leadership to improve workflows and operational efficiency. This position requires expertise in consumer lending, escrow administration, and insurance processing to deliver accurate, responsive service to customers.
Requirements
- Five or more years of experience in consumer loan servicing, escrow administration, insurance processing, or banking operations.
- Strong knowledge of consumer lending operations, including loan servicing processes, escrow administration, taxes, insurance, and customer servicing.
- Experience interpreting loan documentation, researching servicing issues, and resolving complex operational questions.
- A passion for mentoring others and serving as a trusted resource for teammates.
- Exceptional attention to detail with a commitment to accuracy and regulatory compliance.
- Strong organizational and communication skills with the ability to manage multiple priorities.
- Experience working with core banking systems; Fiserv DNA is a plus.
- High school diploma, or equivalent required.
Nice To Haves
- Fiserv DNA experience
Responsibilities
- Serve as the department's technical expert by researching and resolving complex loan servicing issues while providing guidance and support to teammates.
- Help the team achieve service excellence by stepping in during high-volume periods to ensure loan boarding, maintenance, escrow administration, insurance processing, and other critical work is completed accurately and on time.
- Protect the integrity of our loan portfolio by reviewing daily operational reports, verifying loan data, monitoring variable rate changes, and ensuring servicing activities meet quality and compliance standards.
- Develop and mentor others by providing coaching, technical training, and onboarding support that strengthens the entire Loan Services team.
- Support continuous improvement by participating in system upgrades, testing new enhancements, and identifying opportunities to improve processes and efficiencies.
- Partner across the bank with Lending, Finance, Compliance, and Operations to resolve issues, support special projects, and ensure a seamless customer experience.
- Support departmental leadership by assisting with reporting, administrative responsibilities, workflow coordination, and operational initiatives.
Benefits
- health coverage
- dental coverage
- vision coverage
- 401(k) with employer match
- ESPP
- generous paid time off and holidays
- career growth and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
