Loan Service Representative

Austin Telco Federal Credit Union • Austin, TX

19h • $43,000 - $47,500 • Onsite

About The Position

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys helping members navigate their lending needs, providing exceptional service, and supporting accurate and timely loan processing, our Loan Service Representative position could be your next great opportunity. Come grow with us and make a difference every day.

Requirements

• Minimum of six (6) months of related lending experience
• Strong organizational skills, attention to detail, and effective time management
• Ability to work independently and manage multiple tasks
• Excellent verbal and written communication skills
• Strong customer service orientation
• Proficiency with Microsoft Word and Excel
• General office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communication
• Good credit standing (verified prior to interview)
• Completion of an Assessment
• Successful background check and drug screening upon offer

Nice To Haves

• Six months of related lending experience in a bank or credit union
• Experience assisting members or customers in a financial services environment
• Familiarity with consumer lending processes and documentation

Responsibilities

• Processing consumer loan requests, including running credit reports and completing loan applications in person or over the phone
• Assigning completed loan applications to loan officers for review
• Processing advances on existing lines of credit (LOC) and VISA cards
• Obtaining payoff amounts for refinances and calculating vehicle values for loan officers
• Preparing release of title or lien documentation for management approval
• Performs duties related to loan retention
• Process payoff checks and balancing of totals
• Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services
• Assisting walk-in members with loan information, application needs, and closing of loans
• Providing backup support to the reception area as needed
• Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners

Benefits

• Medical, dental, vision, disability, and life insurance
• Optional coverage for critical illness, legal support, and more
• Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• 401(k) with company match
• Pension plan
• Volunteer opportunities
• Credit union-sponsored events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed