Loan Processing Representative

PeoplesBank•Holyoke, MA

5d•$52,000 - $62,000•Onsite

About The Position

Responsible for onboarding new loan applications received through the Bank's various channels, while providing a quality level of service to internal and external customers, and demonstrating the ability to comply with regulatory and Bank standards.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Discretion and dedication to protecting the financial privacy of clients, business partners, and employer.
National Mortgage Licensing System (NMLS) registration; and ability to obtain said license after a period to be determined by decisionmaker.
Must be able to successfully complete the NMLS registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules.
Microsoft Office - Word and Excel.

Responsibilities

Responsible for onboarding new loan files. Confirms accuracy of loan data and completes an analysis of the loan file to determine if additional documentation is required.
Reviews new loan files for completeness, accuracy, and qualification.
Works directly with prospective borrowers and advises them of product requirements, pricing, policies, and guidelines.
Manages their pipeline and serves as the primary contact for all parties and third-party stakeholders throughout the process with ongoing communication.
Responsible for effectively communicating with loan origination, underwriting staff and external stakeholders (vendors, attorneys, borrowers, etc.) as needed.
Enhanced attention to detail with communication and analytical skills necessary to complete accurate initial disclosures.
Maintains up to date knowledge of FHLMC and conventional loan rules. In addition to federal and state regulations.
Orders all applicable documentation for files (including but not limited to appraisals, verifications, tax transcripts, etc.).
Responsible for adhering to established procedures and making recommendations for updates on an ongoing basis and assisting with procedure updates and maintenance.
Reviews HMDA and Mavent reports for accuracy and makes changes as needed.
Responsible for scheduling closings and preparing closing packages for consumer loans.
Verifies all conditions are met and loans meet all regulatory guidelines prior to closing.
Completes all yearly compliance training and testing and complies with bank, federal, and state regulations. Complies with Bank Policies and Procedures. Adheres to departmental and bank-wide CARE standards.
Other duties may be assigned.