Loan Processing Representative

PeoplesBank•Holyoke, MA

4d•Onsite

About The Position

Responsible for onboarding new loan applications received through the Bank's various channels, while providing a quality level of service to internal and external customers, and demonstrating the ability to comply with regulatory and Bank standards.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Discretion and dedication to protecting the financial privacy of clients, business partners, and employer.
National Mortgage Licensing System (NMLS) registration; and ability to obtain said license after a period to be determined by decisionmaker.
Must be able to successfully complete the registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules.
Microsoft Office - Word and Excel.

Nice To Haves

Enhanced attention to detail with communication and analytical skills necessary to complete accurate initial disclosures.
Maintains up to date knowledge of FHLMC and conventional loan rules. In addition to federal and state regulations.

Responsibilities

Onboarding new loan files.
Confirming accuracy of loan data and completing an analysis of the loan file to determine if additional documentation is required.
Reviewing new loan files for completeness, accuracy, and qualification.
Working directly with prospective borrowers and advising them of product requirements, pricing, policies, and guidelines.
Managing their pipeline and serving as the primary contact for all parties and third-party stakeholders throughout the process with ongoing communication.
Effectively communicating with loan origination, underwriting staff and external stakeholders (vendors, attorneys, borrowers, etc.) as needed.
Ordering all applicable documentation for files (including but not limited to appraisals, verifications, tax transcripts, etc.).
Adhering to established procedures and making recommendations for updates on an ongoing basis and assisting with procedure updates and maintenance.
Reviewing HMDA and Mavent reports for accuracy and making changes as needed.
Scheduling closings and preparing closing packages for consumer loans.
Verifying all conditions are met and loans meet all regulatory guidelines prior to closing.
Completing all yearly compliance training and testing and complying with bank, federal, and state regulations.
Complying with Bank Policies and Procedures.
Adhering to departmental and bank-wide CARE standards.
Other duties may be assigned.