Loan Quality Assurance Specialist

Together Credit Union • St. Louis, MO

4d • Hybrid

About The Position

The Loan Quality Assurance Specialist ensures consumer loan applications are complete, accurate, and compliant prior to underwriting review. This role validates application data, reviews supporting documentation, and identifies quality or compliance issues to support efficient underwriting decisions. The position partners closely with underwriting and branch teams to improve loan quality and support continuous process improvement initiatives.

Requirements

• High school diploma or equivalent
• 1+ years of experience in lending, loan processing, or a related field
• Knowledge of consumer lending products, processes, documentation, procedures, and regulatory/compliance requirements
• Skilled in reviewing detailed financial and loan documentation with a high level of accuracy
• Skilled in data entry, validation, and use of loan origination or related systems
• Strong judgment to identify discrepancies, evaluate risk, and escalate issues as appropriate
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Analytical mindset to evaluate trends and support process improvement initiatives
• Ability to communicate effectively with cross-functional teams and stakeholders

Nice To Haves

• Degree or specialized training in business, finance, or related field
• 2+ years of experience in lending quality assurance, compliance monitoring, or loan operations, preferably consumer lending
• Experience working in a credit union, banking, or other highly regulated financial services environment

Responsibilities

• Review and validate consumer loan applications and supporting documentation to ensure accuracy, completeness, compliance, and readiness for approval and disbursement, including verification of loan terms, LTV, and debt ratios.
• Review income documentation (e.g., pay stubs, bank statements, tax returns, direct deposit) and calculate qualifying income in accordance with policy.
• Enter and maintain consumer loan applications (secured, unsecured, and credit cards) in the Loan Origination System (LOS).
• Monitor reports for applications at risk of noncompliance; partner with frontline management to ensure regulatory and policy requirements are met.
• Identify discrepancies, inconsistencies, and potential fraud risks; escalate issues appropriately.
• Upload and maintain loan files and supporting documentation in electronic document storage systems.
• Track application errors and trends; provide data to leadership to support training and process improvement initiatives.
• Respond to loan application inquiries via phone, email, and Microsoft Teams.
• Foster positive relationships with members and internal partners while prioritizing a high standard of member service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED