Loan Processor

BankWest • Pierre, SD

1d

About The Position

The Loan Processor is responsible for entering and activating loan information on the BankWest mainframe system and maintaining existing loan types. The role requires developing a thorough understanding of loan boarding requirements and the mainframe system, working with associates to ensure loan requirements are understood and accurate, and completing tasks and deadlines in a fast-paced environment. The position provides information and assistance to authorized bank associates while maintaining customer confidentiality.

The Loan Processor also supports loan maintenance, payment processing, escrow account processing, insurance-document follow-up, and related research and troubleshooting. The role collaborates with departmental colleagues on projects, participates in training and committees as appropriate, follows BankWest policies and procedures, and is encouraged to participate in the community. BankWest identifies itself as a sales organization and expects employees to contribute directly or indirectly to increasing its presence in their markets as appropriate.

Requirements

• High school diploma or equivalent.
• One year of experience in a related field.
• Strong computer aptitude and typing skills.
• Ability to work dependently and/or independently, work under pressure, meet deadlines, and adjust work schedules as needed.
• Ability to organize and handle multiple responsibilities while delivering quality external and/or internal customer service.
• Strong interpersonal skills for effective communication with external and/or internal customers.
• Knowledge of, or ability to learn, regulatory requirements pertinent to the job duties.
• Knowledge of banking terminology and procedures.
• Ability to use a variety of application software, learn computer programs, and comprehend program output.
• Follow Federal Privacy Standards and BankWest requirements for electronic communication and Social Engineering standards.

Responsibilities

• Verify the accuracy of information entered and activate newly funded loans on the BankWest mainframe system.
• Ensure data entry accuracy and compliance with regulatory and system requirements.
• Complete loan maintenance requests for existing loan customers in accordance with daily deadlines.
• Review the correctness of others’ work and identify differences between similar items.
• Respond to inquiries and requests for assistance regarding mainframe input requirements, payment processing, and operational and regulatory matters.
• Assist with research and troubleshooting; develop solutions for unique loan or maintenance requests and understand how the mainframe systems operate.
• Support contact and collection of third-party provider insurance documents for loans made with CL, A&H, GAP, and Warranty.
• Contact branch personnel for missing documentation as needed.
• Assist with payment processing for various loan types.
• Back up the dual control reconciler for BankWest escrow accounts by performing duties related to processing customer funds held in escrow for taxes and insurance.
• May work with the Loan Servicing Manager to maintain Lereta reporting and provide information for the Real Estate Exception Report.
• Work with departmental counterparts to plan and implement assigned projects and products.
• Participate in committees and project teams as deemed appropriate by management.
• Attend and actively participate in training offered.
• Adhere to applicable BankWest policies and procedures.
• Participate in community involvement, which is strongly encouraged.
• Perform other duties as assigned.
• Contribute directly or indirectly to increasing BankWest’s presence in its markets as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED