Loan Processor

BankWest•Pierre, SD

About The Position

This position is responsible for entering and activating loan information in the BankWest mainframe system and performing daily maintenance on existing loan types. The Loan Processor develops a thorough understanding of loan boarding requirements and the mainframe system, works with associates to ensure loan requirements are understood and accurate, manages tasks and deadlines in a fast-paced environment, assists authorized bank associates, and maintains customer confidentiality. The role also supports payment processing, collection of third-party insurance documents, escrow account processing, and, as needed, Lereta reporting and the Real Estate Exception Report. The position works with departmental colleagues on projects, participates in committees and training, follows BankWest policies and procedures, and is encouraged to be involved in the community. Employees are also expected to contribute directly or indirectly to increasing BankWest’s presence in their markets, as appropriate.

Requirements

High school diploma or equivalent.
One year of experience in a related field.
Strong computer aptitude and typing skills.
Ability to work dependently and/or independently, work under pressure, meet deadlines, and adjust work schedules as needed.
Ability to organize and handle multiple responsibilities while delivering quality external and/or internal customer service.
Strong interpersonal skills for effective communication with external and/or internal customers.
Knowledge of, or ability to learn, regulatory requirements relevant to the position’s duties.
Knowledge of banking terminology and procedures.
Ability to use a variety of application software, learn computer programs, and comprehend program output.
Adherence to Federal Privacy Standards and BankWest requirements for electronic communication and Social Engineering standards.
Employees are expected to participate directly or indirectly in increasing BankWest’s presence in their markets, as appropriate.

Responsibilities

Verify information and activate newly funded loans in the BankWest mainframe system, ensuring accurate data entry and compliance with regulatory and system requirements.
Complete maintenance requests for existing loan customers by daily deadlines.
Review work for correctness and identify differences between similar items.
Respond to inquiries and assistance requests about mainframe input requirements, payment processing, operations, and regulatory matters; assist with research and troubleshooting.
Develop solutions for unique loan or maintenance requests and understand how the mainframe systems operate.
Support contact and collection of third-party provider insurance documents for loans made with CL, A&H, GAP, and Warranty; contact branch personnel for missing documentation as needed.
Assist with payment processing for various loan types.
Back up the dual control reconciler for BankWest escrow accounts by processing customer funds held in escrow for taxes and insurance.
May work with the Loan Servicing Manager to maintain Lereta reporting and provide information for the Real Estate Exception Report.
Work with departmental counterparts to plan and implement assigned projects and products.
Participate in committees and project teams as appropriate by management.
Attend and actively participate in training.
Adhere to applicable BankWest policies and procedures.
Participate in community involvement, which is strongly encouraged.
Contribute directly or indirectly to increasing BankWest’s presence in its markets, as appropriate.
Perform other duties as assigned.
Maintain a high level of customer confidentiality and follow Federal Privacy Standards and BankWest requirements for electronic communication and Social Engineering standards.