Loan Processing Specialist - Temp

Travis Credit Union•Vacaville, CA

2d•Onsite

About The Position

This is a temporary loan processing position for up to six months, working Monday through Friday, 40 hours per week onsite in Vacaville, California. The role processes consumer loan products, excluding real estate and home loans. Loan Processing Specialists build member relationships and provide solutions that support financial wellness, while identifying opportunities for members to use additional credit union products and services. They evaluate loan applications received through internet and phone channels and ensure compliance with Consumer Lending policies and procedures. Specialists also assist in other areas of Consumer Lending as needed. The position provides quality service to members and internal and external business partners, advocates for members’ credit needs and financial goals, and promotes products suited to members’ needs. It involves reviewing supporting documentation, preventing fraud, completing quality-control checks, verifying compliance with credit union and regulatory guidelines, interpreting approvals and conditions, and confirming requirements are met. The specialist monitors loan queues and service requests, completes departmental reports and other daily functions, and maintains current knowledge of lending policies, procedures, products, and services through ongoing training. The role also contributes to process and policy improvements, supports lending campaigns, and provides assistance, direction, and training to peers and internal business partners. The role reports directly to assigned Consumer Lending management. Work is generally performed in an office environment with standard office equipment and is usually sedentary. The schedule requires flexibility. The position requires understanding Bank Secrecy Act requirements and supporting compliance through appropriate monitoring and reporting of member activity. The position is temporary and payrolled through a third-party agency; benefits are not offered for temporary positions. The starting pay range is $23.49–$29.01 per hour, commensurate with experience.

Requirements

High school diploma or equivalent.
At least 2 years of consumer loan processing or equivalent loan work experience.
Strong telephone communication skills and the ability to interact with diverse groups of people.
Ability to identify, communicate, and advocate financial solutions that drive results.
Ability to analyze and interpret a credit report.
Ability to navigate and process work in multiple interdependent systems and tools.
Ability to work in a fast-paced, team-oriented environment.
Ability to organize priorities efficiently and accurately complete multiple tasks within strict timeframes with minimal supervision.
Ability to work independently and stay motivated to achieve goals with minimal supervision.
Ability to provide leadership support, motivation, and professional development.
Proficient mathematical and analytical skills, including rate, ratio, and percentage calculations.
Effective, professional verbal and written communication skills.
Ability to use independent judgment and discretion when reviewing appropriate exceptions to credit union guidelines.
Ability to meet production standards.
Flexibility in work schedule.
Understanding of Bank Secrecy Act requirements and ability to support compliance through monitoring and reporting member activity as appropriate.

Responsibilities

Evaluate consumer loan applications received through internet and phone channels, excluding real estate and home loan products.
Provide quality member service and build relationships with members and internal and external business partners.
Advocate for members regarding credit and their financial goals, and identify and promote suitable credit union products and services.
Analyze and validate supporting documentation before processing applications to help prevent fraud, maintain quality control, and verify compliance with credit union and regulatory guidelines.
Interpret approvals and conditions and verify that all requirements have been met.
Complete ongoing training and maintain current knowledge of Consumer Lending policies, procedures, products, and services.
Monitor loan queues and service requests proactively to ensure timely responsiveness.
Identify process and policy improvements that may increase productivity and improve members’ experience.
Partner with management and other business units to develop campaigns and calibrate existing campaigns in support of the credit union’s strategic plan.
Provide assistance, direction, and training to peers and internal business partners.
Complete daily departmental functions, including running and reviewing reports.
Support Bank Secrecy Act compliance by monitoring and reporting member activity as appropriate.