Items Processing and Research Specialist Temp

Tompkins Community Bank•City of Ithaca, NY

About The Position

This temporary position provides support specializing in Item Processing. The specialist verifies and balances daily bank cash letters, submits daily Host Integration and Federal Cash Letter files, reviews data and reports to maintain data integrity, and responds to image system research requests from customers and colleagues. The role also provides documentation for references and deposit verifications.

Requirements

High school diploma or equivalent work experience.
Analytical, problem-solving, interpersonal, and communication skills.
Efficient use of technology and ability to type with speed and accuracy.
Skilled in using Microsoft Office products and internet/browser-based systems.
Ability to handle pressure associated with meeting deadlines.
Ability to learn and retain knowledge for using multiple software programs.

Nice To Haves

Associate’s degree in a business-related field.
Previous experience with bank regulatory reporting requirements and knowledge of banking systems.
Prior operational or image processing experience.

Responsibilities

Complete routine daily tasks on time and with minimal errors, including input, balancing, and work preparation duties.
Meet cash letter deadlines and balance settlement and department totals at the end of each day.
Create daily backup and archive media.
Operate sorter equipment to capture items.
Process check adjustments and monitor Federal Reserve Reconcilement.
Contact internal and external vendor support independently to resolve system or hardware issues, keeping the coordinator informed.
Make adjustments to customer, General Ledger, and Federal Reserve accounts.
Prepare account adjustments and reconciliations.
Adhere to Federal Reserve Bank Operating Circulars regulations.
Open cases with the system provider for Item Processing-related issues.
Create customer statement media for postal delivery as required.
Maintain open communication with the coordinator, discuss issues, and escalate problems.
Back up other team members when needed.
Perform other duties as assigned.