Items Processing Representative

Wayne Bank • Honesdale, PA

3d

About The Position

As a member of the Items Processing Department, the Items Processing Representative helps ensure the accuracy and efficiency of the bank’s daily transaction processing. The role processes and balances transactions received from branch staff, bank departments, mobile banking customers, and remote deposit customers; researches and corrects exceptions; and assists frontline and back-office staff with transaction-related issues. Additional duties include preparing customer notices and supporting the bank’s end-of-day processing.

The position provides exposure to banking operations and transaction processing, with opportunities to build skills and knowledge that may support future career growth within financial services. Because the department performs the bank’s final end-of-day processing, team members must remain until all branch transactions have been received and processing is complete, typically around 6:15 p.m. After successfully completing training, employees may be eligible for intermittent remote work.

Requirements

• Basic computer knowledge.
• Troubleshooting skills.
• Attention to detail.
• High school diploma or equivalent.

Nice To Haves

• Customer service experience.
• Teller experience.

Responsibilities

• Process and balance transactions received from branch staff, bank departments, mobile banking customers, and remote deposit customers.
• Research and correct transaction exceptions.
• Assist frontline and back-office staff with transaction-related issues.
• Prepare customer notices.
• Support the bank’s end-of-day processing.
• Remain at work until all branch transactions have been received and processing is complete.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED