Mortgage Loan Processing Manager

Seacoast Bank Careers•Stuart, FL

18h

About The Position

At Seacoast Bank, the Mortgage Loan Processing Manager helps improve the mortgage experience by refining workflows, solving operational challenges, and supporting a smooth mortgage journey from application through closing. The role partners with teams across the organization to implement ideas and efficiencies that benefit clients and teammates. The manager mentors and guides managers, analysts, and other staff on mortgage origination, processing, underwriting, closing, and the interpretation and effective use of process models and procedures. The position monitors file flow and service-level agreements, redistributes workload as needed, analyzes process performance, and recommends and implements improvements. It also leads cross-functional change and process-improvement initiatives, including the use of Lean methodology, and reviews mortgage policies and procedures. The position requires familiarity with conventional, VA, FHA, and USDA mortgage products and their documentation requirements. Associates must adhere to Seacoast Bank’s Code of Conduct and applicable legal, regulatory, ethical, and risk-mitigation requirements, including completion of required annual training.

Requirements

High school diploma or equivalent.
At least 7 years of mortgage operations experience in processing or underwriting.
Strong knowledge of conventional, FHA, VA, and USDA loan products.
Knowledge of automated underwriting systems and the analysis of findings through Desktop Underwriter (DU) and Loan Product Advisor (LP).
Excellent written and verbal communication and interpersonal skills.
Excellent analytical and organizational skills.
Proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Ability to manage multiple demands and competing priorities, work in a fast-paced environment, pay attention to detail, and adapt to change.

Nice To Haves

College degree in a financial-related discipline.
At least 2 years of project management or training experience.

Responsibilities

Mentor, train, and guide managers, analysts, and other staff on standards and best practices in origination, processing, underwriting, closing, and the interpretation and use of process models and procedures.
Monitor file flow to ensure service-level agreements are consistently met or exceeded.
Manage and redistribute workload as needed to maintain service levels and a positive customer-service experience.
Integrate data and other information to conduct root-cause analyses and impact assessments, identify process-performance measures and indicators, and recommend corrective or improvement actions.
Identify opportunities in operational and production processes and implement processes to realize those opportunities.
Plan, perform, and implement process-improvement and business initiatives.
Diagram and evaluate existing processes and controls.
Organize, lead, and facilitate communication of change across cross-functional teams.
Develop metrics for process measurement and identify indicators of future improvement opportunities.
Conduct process-improvement initiatives using Lean methodology.
Review and update mortgage policies and procedures as necessary.
Critically review published procedures and identify Lean and performance-improvement best practices to support evidence-based practice and management.
Identify process waste and promote a culture of continuous improvement.
Adhere to Seacoast Bank’s Code of Conduct and applicable legal, regulatory, ethical, and bank risk-mitigation requirements, including completing required annual training on time.