Mortgage Loan Processing Manager

Seacoast Bank • Stuart, FL

1d

About The Position

At Seacoast Bank, the Mortgage Loan Processing Manager helps improve the mortgage experience by leading workflow improvements, resolving challenges, and keeping the mortgage process running smoothly from application to closing. The role partners with teams across the organization to implement ideas and create efficiencies for clients and teammates.

The manager provides guidance and training to managers, analysts, and other staff on mortgage origination, processing, underwriting, closing, and the interpretation and use of process models and procedures. The position monitors file flow and service levels, manages workload distribution, analyzes process performance, and leads process improvement initiatives, including those using Lean methodology. It also reviews mortgage policies and procedures and promotes continuous improvement.

The role requires familiarity with conventional, VA, FHA, and USDA mortgage products and related documentation, as well as strong communication, analytical, and organizational capabilities. Associates must comply with Seacoast Bank’s Code of Conduct and applicable regulatory, legal, ethical, risk-mitigation, and training requirements.

Requirements

• High school diploma or equivalent required.
• At least 7 years of mortgage operations experience in processing or underwriting required.
• Strong knowledge of conventional, FHA, VA, and USDA loan products, including automated underwriting systems and findings analysis through Desktop Underwriter (DU) and Loan Product Advisor (LP).
• Excellent written and verbal communication and interpersonal skills.
• Excellent analytical and organizational skills.
• Proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
• Ability to manage multiple demands and competing priorities, adapt to change, and work at a fast pace with attention to detail.

Nice To Haves

• College degree in a financial-related discipline preferred.
• At least 2 years of project management or training experience preferred.

Responsibilities

• Mentor, train, and guide managers, analysts, and other staff on standards and best practices in origination, processing, underwriting, closing, and the effective use of process models and procedures.
• Monitor loan file flow to ensure service-level agreements are consistently met or exceeded.
• Manage and redistribute workloads as necessary to maintain service levels and a positive customer experience.
• Integrate data and other information to conduct root-cause analysis and impact assessments, identify process performance measures, and recommend performance improvements or corrections.
• Identify opportunities in operations and production and implement processes to realize those opportunities.
• Plan, perform, and implement process improvement and business initiatives.
• Diagram and evaluate existing processes and controls.
• Organize, lead, and facilitate communication of change across cross-functional teams.
• Develop metrics for process measurement and identify indicators for future improvement opportunities.
• Conduct process improvement initiatives using Lean methodology.
• Review and update mortgage policies and procedures as necessary.
• Critically review published procedures and identify Lean and performance-improvement best practices to support evidence-based practice and management.
• Identify process waste and promote a culture of continuous improvement.
• Adhere to Seacoast Bank’s Code of Conduct and applicable legal, ethical, regulatory, and risk-mitigation requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED