Loan Processing Associate V

Windsor Advantage•Chicago, IL

9d•Remote

About The Position

Windsor Advantage, an affiliate of Capital Bank N.A., is a leading Lender Service Provider (LSP) offering an outsourced SBA 7(a) and USDA lending platform to banks, credit unions, and CDFIs. Since 2010, Windsor has processed over $4.5 billion in government-guaranteed loans for more than 100 lenders nationwide. Capital Bank N.A., a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets, has been serving its communities since 1999. The Loan Processing Associate V is responsible for providing quality customer service while processing loans through closing. This role involves quarterbacking communication with clients, borrowers, government entities, and third parties, exercising discretion and judgment. The position requires participation in weekly departmental and pipeline meetings.

Requirements

Bachelor’s degree in finance, accounting, or a related field preferred; or equivalent related work experience required.
Minimum 12 years related experience in administration, finance or similar industry.
Minimum of 10 years of experience with SBA loan processing and loan closings.
Knowledge of commercial loan products and basic accounting.
Knowledge of computer systems as they relate to lending activities, including Microsoft Office Suite to include Word, Excel and Outlook is a must.
Advanced or expert level Excel skills required.
Strong math and analytical skills.
Excellent written and verbal communication skills.

Nice To Haves

A working knowledge of commercial credit principles and pertinent laws is preferred.
Experience with SBA rules/regulations preferred.

Responsibilities

Exhibit a detailed understanding, application and adherence to Loan Processing policies and procedures. Oversee and ensure policies and procedures are being followed in compliance with regulatory and company guidelines.
Distribute, collect, and review loan application processing checklist to obtain SBA Authorization and loan closing.
Exhibit in-depth understanding of SBA rules/regulations and develop an ability to utilize this knowledge to independently create unique solutions and thoughtful structures.
Manage critical relationships with borrowers, financial intermediaries, lenders, Windsor management and the SBA throughout the loan lifecycle using effective communication with a high attention to detail.
Ability to operate with a high degree of autonomy, exercising seasoned judgment to proactively identify issues, recommend solutions, and resolve escalated processing and closing challenges without routine oversight or direction from management.
Serve as a senior individual contributor and functional leader within the processing team, independently managing the most complex and high‑risk SBA loan structures.
Consistently carry a materially higher loan volume and complexity mix than junior processing roles, while maintaining accuracy, regulatory compliance, service quality, and on‑time delivery expectations.
Independently interpret and apply SBA SOP guidance to structure compliant, borrower‑specific solutions, including resolving screen‑outs, exceptions, and SBA inquiries with minimal escalation.
Represent Windsor with a high level of professionalism and credibility in direct communications with the SBA, external banks, attorneys, and third‑party vendors, serving as a point of escalation when senior‑level engagement is required.
Distribute Loan Application Processing Checklists.
Collect all Loan Application Processing Checklist documentation.
Prepare accurate and comprehensive application packages.
Submit signed packages to SBA via upload portal online.
Submit 4506-C to the IRS and complete tax verifications upon return.
Order and review any necessary third-party reports as needed.
Effectively manage and interface with third party vendors.
Work with lender and borrower on SBA screen outs. Interface directly with SBA loan specialist staff.
Prepare and/or review SBA authorization once received, depending on processing method, and interface with lender’s closing counsel.
Special Projects assigned as necessary.
Actively contribute to weekly department meetings to identify, discuss, solve, and implement department process improvements.
Adhere specifically to all company policies and procedures, Federal and State regulations, and laws.
Responsible for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.