Loan Operations Specialist

Texas Heritage National Bank • Daingerfield, TX

2d

About The Position

The Loan Operations Specialist monitors incoming loan-processing notifications and handles requests promptly and efficiently. The role works closely with Loan Officers, Lending Assistants, Compliance personnel, and other lending and Loan Operations staff to gather information, prepare loan documents, and communicate request status, missing information, and clear-to-close details.

The specialist reviews imaging systems for documentation and deficiencies related to internal refinance and modification requests, enters information into the Bank’s loan platform to originate loan documents, and reviews documentation packages for accuracy, completeness, and compliance with guidelines and policies. The role also manages documentation errors, contributes to process and workflow improvements, and stays informed about relevant banking regulations, lending practices, and loan-documentation requirements. Other duties or projects may be assigned.

Requirements

• Self-starter and self-motivated to meet job expectations and goals.
• Basic proficiency in Microsoft Office products, including Word, Excel, and Outlook.
• Knowledge of loan terminology and the elements and processes required to close a loan.
• Knowledge of general banking principles and federal and/or state regulatory lending laws.
• Ability to communicate effectively verbally and in writing.
• Ability to multitask and work with exact deadlines in a fast-paced environment while managing multiple deadlines.
• Attention to detail and ability to complete accurate, detailed work within specific timeframes.
• Ability to work effectively in a team environment and help others when needed.
• Ability to follow policies and procedures.
• Ability to work under general supervision.
• Ability to maintain punctuality and attendance and work extended hours as necessary.
• High School Diploma or GED.

Nice To Haves

• Loan experience.
• Banking experience.
• Teller experience.
• Some college or a college degree.

Responsibilities

• Monitor incoming loan-processing notifications within the portal and handle loan requests promptly and efficiently.
• Communicate with Loan Officers and Assistants to ensure processing aligns with bank policy and regulatory requirements.
• Collaborate with Loan Officers, Lending Assistants, and Compliance personnel to gather information needed to prepare loan documents.
• Communicate the status of loan requests, missing lender or borrower information, and clear-to-close information to Loan Operations and lending staff.
• Review the imaging system for documentation and deficiencies related to internal refinance and modification requests.
• Enter information into the Bank’s loan platform to originate loan documents according to approvals, collateral, and additional documentation.
• Review loan documentation packages for accuracy, completeness, and adherence to established guidelines and policies.
• Manage documentation errors to an acceptable level once notified.
• Identify opportunities to improve efficiency and accuracy and contribute to streamlined workflows.
• Propose improvements to loan templates and guidelines to promote consistency and compliance.
• Stay informed about lending regulations, changes in lending practices, and updates to loan-documentation requirements.
• Perform other duties and/or projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED