Loan Officer - Scott AFB, IL

Veterans United Home Loans•IL-Scott AFB, IL

6d•$90,000 - $225,000•Onsite

About The Position

As a Loan Officer at Veterans United, you will enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers. You will spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation. These technologies may collect, store, and use voiceprints as part of that process.

Requirements

Passionate about helping Veterans.
Enjoy building rapport and relationships with many different types of individuals and groups.
Take initiative and have a competitive drive.
Self-motivated.
Learn quickly and thoroughly while continually adapting to changing conditions.
Results oriented and have a sense of urgency.
Excellent written and interpersonal communication skills.

Responsibilities

Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
Manage internal efforts to ensure a timely process and resolve application issues.
Interview borrowers and obtain and/or verify information and documentation.
Manage social media presence.
Educate borrowers on loan process and product/service alternatives.
Remain knowledgeable on company and industry guidelines and processes.
Analyze and manage numbers to increase and ensure efficiencies and meet company goals.