Loan Specialist - Scott AFB, IL
About The Position
As a Loan Specialist, you’ll be the first point of contact for Veterans and Active Duty Service Members navigating the VA loan process. You’ll work closely with Loan Officers, educating borrowers on the process, gathering documentation, and guiding them toward homeownership. This role is also a launchpad into a future Loan Officer career for those who are ambitious, energetic, and motivated. Many of our successful Loan Officers began as Loan Specialists, and we’ll set you up with a strong foundation while providing a guaranteed salary and the chance to learn the business. If you’re driven, customer-focused, and eager to grow, this could be the perfect fit.
Requirements
- Ambitious, energetic, and internally motivated.
- Outgoing, friendly, and customer-focused.
- A strong communicator (verbal and written).
- Driven to succeed in a fast-paced, results-oriented environment.
- Comfortable with PCs and basic computer technologies.
- Dedicated to delivering results with integrity while enhancing lives every day.
- Must be licensed prior to starting.
- Must be licensed prior to starting.
Nice To Haves
- Previous mortgage experience.
- Veteran status
Responsibilities
- Interview borrowers, obtain and verify documentation, and educate them on the loan process and product/service options.
- Process borrower credit information through online approval systems and analyze for pre-approval or denial.
- Make initial contact and respond promptly to customer inquiries via phone and email.
- Inform borrowers of future loan documentation requests, including income and asset details.
- Remain knowledgeable on company and industry guidelines and processes.
- Provide exemplary customer service and support throughout the loan journey.
- Communicate with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation. These technologies may collect, store, and use voiceprints as part of that process.
- Actively contribute to building a strong, collaborative team culture.
Benefits
- Health and dental insurance coverage
- Paid sick leave
- Employee wellness program
- 401(k) matching
- Paid holidays
- Reimbursement for licensing costs after 6 months of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
