Loan Officer Training Program (ACES)

loanDepot • Plano, TX

4d • Onsite

About The Position

loanDepot is hiring individuals for its ACES Lending Officer training program, an opportunity to build a sales career in the mortgage industry. Participants receive comprehensive training to prepare for the SAFE and National Licensing exams and develop knowledge of mortgages, HELOCs, and the full loan life cycle. They work closely with training and sales leadership with the goal of becoming a Licensed Lending Officer after completing the program and obtaining the necessary licenses.

The role is part of loanDepot’s consumer-direct sales team, which serves customers nationwide. Company-provided leads are available. Training is paid hourly at $15.00 per hour; after licensing, participants can earn a monthly per-origination bonus incentive. After ACES training, the employee moves to the Licensed Lending Officer position, with an hourly minimum wage and a bonus structure based on fundings. The compensation structure for that later position is shared at that time.

The position requires full-time commuting to the Plano, Texas location. loanDepot describes itself as a digital commerce company serving customers through the homeownership journey, with headquarters in Southern California and offices nationwide. The company also describes local, regional, and national philanthropic efforts and states that it is an equal opportunity employer.

Requirements

• At least 2 years of sales experience, with a demonstrated history of meeting and exceeding goals.
• Ability to pass the NMLS exam and meet mortgage requirements for obtaining state and national licenses.
• Ability to commute to Plano, Texas, full-time.
• Ability to connect effectively with clients through phone presentations and cultivate strong client relationships.
• Consistent attendance and punctuality, a collaborative attitude, and willingness to embrace coaching.
• Comfort with technology and software used for loan processing and customer management.
• Commitment to customer satisfaction and high ethical standards.

Nice To Haves

• Call center sales experience is highly preferred.
• A bachelor's degree is highly preferred.

Responsibilities

• Participate fully in comprehensive training covering the loan life cycle, mortgages, and HELOCs.
• Identify and pursue sales opportunities.
• Apply basic financial knowledge and understanding of mortgage products.
• Learn and adapt to industry changes and company policies.
• Prioritize tasks and meet deadlines in a fast-paced environment.
• Maintain high ethical standards in all interactions.
• Use software for loan processing and customer management.
• Provide exceptional customer service throughout the loan process.
• Connect with clients through phone presentations and build strong client relationships.
• Maintain consistent attendance and punctuality, collaborate with others, and accept coaching for continued improvement.

Benefits

• Company-provided leads.
• Hourly paid training.
• Medical, dental, and vision plan options.
• 401(k) matching.
• Tuition reimbursement.
• Parental leave.
• Monthly per-origination bonus incentive after licensing; post-training compensation includes a bonus structure based on fundings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed