Loan Document Specialist I. (FT Temporary - 6 Months)

Navigant Credit Union • Smithfield, RI

7d

About The Position

The Loan Document Specialist I processes contract fundings in accordance with state and federal regulations and Credit Union policies and procedures, while providing a high level of service to internal and external customers. This is a full-time temporary position for six months.

The role matches contract documents to approved applications, enters information into the Velocity and DNA systems, and reviews applications and contracts for required stipulations, conditions, signatures, and accurate data. It also evaluates income documentation, obtains missing or corrected information and verifications, reviews documents for accuracy, authenticity, and potential fraud, and escalates suspected fraud or discrepancies to Management.

The specialist assists customers, dealers, vendors, and internal teams with loan documentation and processing; prepares customer correspondence; responds to dealer inquiries and department calls; completes monthly reports; and may assist other Credit Union departments or perform other duties assigned by Management.

Requirements

• High school diploma or GED required.
• At least six months of previous experience in administration, customer/member/people interaction, or a combination of these; experience in a credit union or financial institution is preferred.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to handle multiple projects and priorities simultaneously with effective outcomes.
• Ability to handle highly confidential information.
• Strong service orientation skills.
• Excellent verbal, written, telephone, and interpersonal communication skills.
• PC proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
• Ability to work in a commercial office environment and use standard office equipment, including fax, copier, and telephone.
• Ability to occasionally lift at least 25 pounds, such as file boxes.

Nice To Haves

• Previous experience in a credit union or financial institution.

Responsibilities

• Match incoming contract documents to approved applications and enter data into the Velocity and DNA systems.
• Review approved applications and contracts to confirm stipulations and conditions are met and comply with Credit Union policy.
• Ensure appropriate signatures have been obtained and correct data-entry errors and omissions.
• Analyze pay stubs and tax returns to determine whether income-verification stipulations are satisfied.
• Work with dealers, customers, and vendors to obtain missing or invalid information and documentation.
• Obtain and review documents for accuracy and authenticity, review materials for potential fraud, and communicate suspected fraud or discrepancies to Management.
• Obtain employment and insurance verifications.
• Assist internal and external customers with loan documentation and processing.
• Generate customer correspondence concerning loan initiation in accordance with Credit Union guidelines.
• Respond to dealer problems and inquiries, answer department telephone calls, and route calls as appropriate.
• Complete assigned monthly reports accurately and on time.
• Assist other Credit Union departments when necessary and perform other duties assigned by Management.

Benefits

• Comprehensive health coverage
• Generous 401(k) match
• Tuition reimbursement
• Competitive pay
• Paid volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED