Loan Admin Support Specialist

Capital Farm Credit • Lubbock, TX

4h • Onsite

About The Position

Responsible for loan administration, content management, and credit servicing action support. This role involves supporting loan servicing efforts by providing thorough and knowledgeable customer service via telephone and electronic communication. The incumbent will facilitate interactions between external parties and internal departments involved in customer and loan relationships. This position handles routine, repetitive transactions and customer requests that are simple to moderately complex. The incumbent will demonstrate foundational knowledge of core skills and functions in loan administration, loan accounting, and customer service, and will navigate supporting information systems with limited oversight. They will be knowledgeable of CFC product lines and communicate servicing status updates with customers in detail.

Requirements

• High school diploma or equivalent
• One (1) to three (3) years’ experience in loan administration, or customer service in the financial services, mortgage, or title insurance industry; or experience deemed equivalent at the discretion of Capital Farm Credit.
• Accounting/financial systems.
• Computer systems and equipment used for file management, file classification practices, and retrieval of business information
• Documentation requirements for deeds of trust, UCC financing statements, and other collateral documents
• Professional oral and written correspondence principles
• Intermediate skill level in Microsoft Office applications
• Organization and time management practices
• Attention to detail
• Working in a collaborative environment
• Critical thinking skills

Responsibilities

• Provides excellent customer service on a consistent basis by answering customer inquiries by phone or email and facilitating communications between internal departments and external parties.
• Researches and resolves issues with limited assistance.
• Conducts appropriate searches within various systems for loan termination data, initial lien filing data, subsequent lien filings and impact of such to initial lien, and collateral lien position.
• Enters pertinent loan data into loan origination system for release of lien credit servicing actions for all terminated, real estate secured loans in the Association.
• Submits servicing action file to the Document Preparation Department.
• Reviews documents for accuracy and completeness.
• Communicates with internal or external parties on additional needs.
• Files documents in electronic repository in accordance with procedures.
• Submits releases for recording in the county using electronic means where possible or mails releases to title company/county for recording based on customer needs.
• Requests checks for county filing fees from Accounts Payable as needed.
• Ensures proper recording of release of lien in county records.
• Prepares communication to accompany documents returned to customer post-termination.
• Assists with various projects associated with loan servicing, lien verification, and system conversion including collateral record cleanup, compliance monitoring records cleanup, property tax verification, and borrower contact information updates.
• Maintains knowledge of, and assists with, ensuring compliance with required procedures, policies, processes, internal controls, and regulations with an ability to research and apply them with some oversight.
• Maintains foundational knowledge of multiple systems and programs and demonstrates the ability to use CFC programs and systems used in lending.

Benefits

• Incentive Program: Company-wide, goals-based rewards.
• Accrued Time Off: Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 10-12 paid holidays annually.
• Retirement: 401(k) with up to 9% employer contribution/match.
• Health Coverage: Affordable medical, dental, and vision plans.
• Parental Leave: 8 weeks of paid parental leave.
• Life & Disability Insurance: Employer-paid coverage.
• Education & Wellness: Tuition reimbursement and up to $400 for wellness expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED