Livestream Operations Specialist

CROSSING•Irvine, CA

4d•$25 - $30•Onsite

About The Position

The Livestream Operations Specialist manages livestream scheduling and execution, product lineup planning, samples and materials, inventory, event planning, performance reporting, brand coordination, and settlement and exception handling. The position is based on-site at the California livestream studio and requires working shifts aligned with livestream hours. The role reports to the Project Manager. Compensation is $25–$30 per hour.

Requirements

1–3 years of livestream e-commerce operations experience.
Familiarity with livestream platform mechanics and traffic logic, and ability to plan livestream events independently.
Data-driven approach and ability to use Excel, Google Sheets, and Lark for performance reviews and inventory tracking.
Fluency in English and Chinese, with the ability to work smoothly with the brand team and warehouse team.
Detail-oriented and able to handle pressure while managing samples, inventory, scheduling, and settlements simultaneously.
Ability to work shifts aligned with livestream hours.

Nice To Haves

Experience with trendy toys, blind boxes, or IP products.
Familiarity with the Pop Mart product line.
Experience with livestream event formats such as auctions, lucky bags, and unboxings.
Experience in team coordination.

Responsibilities

Build weekly and monthly livestream calendars, coordinate host shifts, keep sessions on time, manage live-show flow, and handle issues in real time.
Plan livestream product lineups based on inventory and the brand’s new-release calendar; promote slow-moving new products and adjust lineups as needed.
Confirm livestream samples are complete and arrive on time, and coordinate livestream materials.
Track restocking for core product lines; coordinate allocations and returns with the warehouse; promptly resolve stockouts and slow-moving inventory.
Plan livestream events such as auctions and lucky bags, and confirm discount floors, eligible products, and free-shipping rules with the brand team.
Publish weekly reports reviewing GMV, traffic, conversion, and other key metrics, and follow through on improvement actions.
Communicate daily with the Pop Mart brand team, secure reserved inventory, discount, and campaign information in advance, and relay frontline feedback until issues are resolved.
Reconcile commission and warehouse logistics settlements, and handle exceptions such as overselling and compensation cases.