Live Scan Technician & Support

MEALS-ON-WHEELS GREATER SAN DIEGO INC•San Diego, CA

12d•$19 - $21•Onsite

About The Position

The Live Scan Technician & Support manages the agency’s certified Live Scan biometric services and provides administrative and logistical support for facility and program operations. The role processes background checks and supports the Finance department. It works under the supervision of the Senior Director of Programs & Community Engagement, with daily operational task direction from the Director of Operations and the Finance Specialist. The position performs fingerprint captures for scheduled appointments and walk-ins, verifies identification and service forms, manages client intake and scheduling, processes fees, and maintains equipment and confidential records. It also supports off-site clinics and volunteer enrollment events, assists with finance and operations workflows, provides reception coverage, and helps with administrative and event-preparation tasks. The role is part-time and based at the Kitchen & Senior Innovation Hub in San Diego, California. It is performed in a standard office environment with moderate noise. A valid California driver’s license and reliable transportation are required. Physical activities include standing, sitting, typing, bending, and lifting up to approximately 35 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Successful candidates must receive Live Scan background check clearance as a condition of employment.

Requirements

Completion of high school or equivalent.
1–3 years of experience working in customer service, administrative, or front-office operations.
Ability to learn and maintain strict compliance with state and federal regulations regarding Live Scan operations, data management, and record keeping.
Ability to collaborate as a team member, take direction, and fulfill responsibilities in a fast-paced, challenging, and changing environment.
Excellent written and verbal communication skills.
Proactive attitude, initiative, and willingness to exceed expectations.
Strong computer and technology skills, including web-based scheduling platforms, POS systems, and Microsoft Office (Word, Excel, and Outlook).
Ability to work independently and solve problems.
Valid California driver’s license.
Reliable transportation.
Ability to perform physical activities including standing, sitting, typing, bending, and lifting approximately 35 pounds.
Successful completion of a Live Scan background check clearance as a condition of employment.

Nice To Haves

Current California Certified Fingerprint Roller Certificate; strongly preferred but not required.
Experience in the nonprofit sector.

Responsibilities

Perform electronic fingerprint captures for scheduled appointments and walk-ins according to California DOJ and FBI quality standards.
Examine and verify government-issued photo identification against state-approved standards.
Review and audit Request for Live Scan Service (BCIA 8016) forms for accurate agency identifiers, billing types, and applicant information before transmission.
Manage client intake, walk-in queues, and online scheduling; confirm appointments and issue transmission receipts with ATI tracking numbers.
Process and reconcile rolling fees and statutory state and federal processing fees through the POS system; perform end-of-day settlements and administrative reporting.
Clean and maintain Live Scan equipment and workstations daily, and coordinate technical troubleshooting when needed.
Protect sensitive client information in accordance with California DOJ security standards and federal privacy regulations.
Operate Live Scan equipment at scheduled off-site group clinics and volunteer enrollment events across San Diego County.
Assist the Finance Specialist with mail and check processing, data entry, and other administrative duties.
Assist the Director of Operations with administrative workflows, delivery center coordination, and cross-departmental projects between scanning sessions.
Provide backup front-desk reception, greet visitors, answer phone lines, and route general inquiries.
Assist with filing, inventory staging, receiving shipments, and preparing meeting rooms for agency and community partner events.
Provide general administrative and customer service support across programs and perform other assigned tasks.