Liquor Manager

Albertsons Companies • Las Vegas, NV

3d

About The Position

The Liquor Manager directs and controls the liquor department, supervising and training personnel while ensuring strong customer service and product quality, selection, and presentation. The role oversees daily department operations to meet customer service, sales, and profit objectives, and works with vendors to order, receive, stock, display, and rotate products. The manager maintains appropriate inventory, merchandising, promotional displays, and department records, and supports customers with questions, product suggestions, special orders, and complaint resolution.

The position supervises, motivates, trains, and participates in hiring liquor personnel; schedules staff to provide adequate coverage and meet budget goals; monitors performance; and handles or escalates associate concerns. It ensures compliance with liquor sales laws, company policies, loss-prevention requirements, and standards for sanitation, safety, security, and in-stock conditions. The manager also completes operational paperwork, monitors sales and inventory information, maintains department areas, and assists with cleaning, stocking, storage, and customer service.

This is a safety-sensitive position. Work takes place in a temperature-controlled store, with frequent exposure to cooler temperatures of 33–40°F and varying temperatures in loading and receiving areas. The role may require nights, weekends, and holidays, and scheduled hours will vary.

Requirements

• Working knowledge of all job duties within the Liquor Department.
• Strong communication, leadership, and interpersonal skills; proven ability to manage people and maintain composure with customers, vendors, and coworkers.
• Knowledge of employment laws and workplace practices.
• Understanding of company practices and Liquor Department policies and procedures for storage, safety, sanitation, and loss prevention.
• Knowledge of state and federal liquor sales laws.
• Ability to learn liquor product types, nomenclature, alcohol content, uses, and care, and awareness of popular drink recipes.
• Ability to judge and react to business activity.
• Knowledge of product quality, variety, standards, sanitation, and labeling.
• Knowledge of basic mathematics and metric measurements.
• Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 80 pounds; bend, stoop, reach, and potentially climb ladders.
• Ability to push and pull fully loaded hand trucks, six-wheeler carts, and pallet jacks.
• Manual dexterity, good eye-hand coordination, and mental alertness.
• Ability to operate computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.
• Ability to use cleaning supplies and equipment, safety cutters, compactors, and check-stand equipment.
• Knowledge of profit and loss statements.
• Good attendance; scheduled hours vary and may include nights, weekends, and holidays.

Responsibilities

• Direct and control daily liquor department operations to meet customer service, sales, and profit objectives.
• Champion company and division customer-service programs, provide personalized service, and resolve customer complaints appropriately.
• Liaise with vendors; order, receive, stock, display, and rotate liquor department products to maintain quality, selection, presentation, and inventory levels.
• Create promotional, seasonal, and product displays for mixers, beer, liquor, wine, and related merchandise.
• Operate check-stand equipment to process customer orders; answer product questions, fill special orders, suggest products, and make intercom announcements.
• Ensure compliance with state and federal liquor sales laws, restricted-sales rules, loss-prevention policies, and inventory-security requirements.
• Supervise, motivate, train, and participate in hiring liquor personnel; monitor performance and recommend personnel actions.
• Schedule personnel to ensure adequate coverage, service levels, and achievement of budget goals.
• Conduct daily department inspections and initiate corrective measures for in-stock conditions, sanitation, safety, and security.
• Assist with department cleaning, stocking, storage, and customer service duties.
• Control shrink and expenses; complete and monitor required logs, reports, paperwork, transmittals, ad-item movement records, inventories, and department records.
• Maintain and organize the sales area, backroom, and cooler; implement schematics, advertised-item merchandising, signing procedures, and product-flow practices.
• Follow company pricing and handling policies for reduced-to-clear items.
• Answer incoming calls and resolve or report customer and associate complaints to the Store Director as appropriate.
• Review MicroStrategy reports to assess item movement and make business decisions about displays and shelf quantities.
• Maintain confidentiality concerning associates, store sales, and other company information.
• Perform all duties safely, accurately, and with honesty and integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed