Liquor Manager

Albertsons Companies•Las Vegas, NV

About The Position

The Liquor Manager directs and controls the operation of the liquor department, supervising and training personnel while ensuring customer service and product quality, selection, and presentation. The role oversees daily department activities to meet customer-service, sales, and profit objectives, and supports the company's personalized-service philosophy. The manager works with vendors; orders, receives, stocks, displays, and rotates products; maintains inventory and merchandising standards; and creates promotional and seasonal displays. The role also supports customers, processes transactions, responds to calls and complaints, and ensures compliance with liquor sales laws, company policies, and loss-prevention requirements. The position supervises, trains, schedules, and participates in hiring liquor personnel; monitors performance; maintains department records and required reports; and conducts inspections to address in-stock conditions, sanitation, safety, and security. Work takes place in a temperature-controlled store, with frequent cooler exposure at 33–40°F and varying temperatures in loading and receiving areas. This is identified as a safety-sensitive position.

Requirements

Working knowledge of all job duties within the Liquor Department.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maintain composure with customers, vendors, and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of company practices and Liquor Department policies and procedures for storage, safety, sanitation, and loss prevention.
Knowledge of state and federal liquor sales laws.
Ability to learn liquor product types, nomenclature, alcohol content, uses, and care; awareness of popular drink recipes.
Ability to judge and react to business activity.
Knowledge of product quality, variety, standards, sanitation, and labeling.
Knowledge of basic mathematics and metric measurements.
Ability to frequently reach, lift, stack, and maneuver objects weighing up to approximately 80 pounds; bend, stoop, reach, and possibly climb ladders; and push or pull fully loaded hand trucks, six-wheeler carts, and pallet jacks.
Manual dexterity and good eye-hand coordination.
Mental alertness to complete work activities safely and accurately.
Ability to operate computer software and electronic ordering devices for ordering products, planning sales, entering inventory and schedules, and printing labels.
Ability to use cleaning supplies and equipment, safety cutters, compactors, and check-stand equipment.
Knowledge of profit and loss statements.
Good attendance; scheduled hours vary, and nights, weekends, and holidays may be required.
Ability to work safely around potential hazards, including cutting equipment, electrical displays, and other work aids.

Responsibilities

Direct and control liquor department operations to achieve customer-service, sales, and profit objectives.
Champion company and division customer-service programs, promote personalized service, and handle customer relations and complaints effectively.
Liaise with vendors; order, receive, and break down deliveries; and stock, display, rotate, and maintain liquor department products and inventory.
Create effective promotional, seasonal, and product displays for mixers, beer, liquor, wine, and related merchandise.
Operate check-stand equipment to process customer orders; answer customer questions, fill special orders, make product suggestions, and engage in suggestive selling.
Ensure compliance with state and federal liquor sales laws, company restricted-sales policies, and loss-prevention policies; monitor inventory and space security.
Supervise, motivate, train, and participate in hiring liquor personnel; monitor performance and recommend personnel actions.
Schedule staff to provide adequate coverage, service levels, and compliance with budget goals.
Conduct daily department inspections and initiate corrective measures relating to in-stock conditions, sanitation, safety, and security.
Assist with cleaning, stocking, storage, and customer-service duties in the liquor department.
Control shrink and expenses; complete and monitor daily logs, purchase reports, sales and labor paperwork, and other required records; follow transmittal procedures and maintain records of advertised-item movement.
Maintain and organize the sales area, backroom, and cooler.
Ensure proper merchandising by implementing schematics, advertised-item displays, signing procedures, and product-flow monitoring.
Follow company policies for pricing and handling reduced-to-clear items.
Answer and respond appropriately to incoming calls; resolve customer complaints and report issues to the Store Director as appropriate.
Review MicroStrategy reports to assess item movement within subcategories and make business decisions about displays and shelf quantities.
Ensure associates are trained and instructed in their duties; monitor performance, report observations, and resolve associate complaints, escalating matters to the Store Director as appropriate.
Maintain confidentiality regarding associates, store sales, and other company information.
Perform duties safely, accurately, honestly, and with integrity, and carry out other necessary and required duties.