Liquor Manager

Albertsons•Las Vegas, NV

About The Position

The Liquor Manager directs and controls the liquor department’s operations and supervises, trains, and motivates liquor personnel. The role is responsible for customer service and product quality, selection, presentation, inventory, sales, and profit objectives. The manager works with vendors, orders and receives merchandise, maintains displays and stock, and ensures compliance with company policies and applicable state and federal liquor sales laws. The position also oversees staffing, scheduling, associate performance, merchandising, promotional displays, department records, shrink and expenses, and the cleanliness, sanitation, safety, and security of the department. The manager assists with department duties and customer service, resolves customer and associate concerns, and reports appropriate matters to the Store Director. This is a safety-sensitive position.

Requirements

Working knowledge of all duties within the Liquor Department.
Strong communication, leadership, and interpersonal skills; proven ability to manage people.
Ability to maintain composure when dealing with customers, vendors, and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of company practices and Liquor Department policies and procedures for storage, safety, sanitation, and loss prevention.
Knowledge of state and federal liquor sales laws.
Ability to learn liquor products, including their types, nomenclature, alcohol content, uses, and care.
Awareness of popular drink recipes.
Ability to judge and respond to business activity.
Knowledge of product quality, variety, standards, sanitation, and labeling.
Knowledge of basic mathematics and metric measurements.
Knowledge of profit and loss statements.
Ability to frequently reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 80 pounds; bend, stoop, reach, and potentially climb ladders.
Ability to push and pull fully loaded hand trucks, six-wheeler carts, and pallet jacks.
Manual dexterity, good eye-hand coordination, and mental alertness for safe and accurate work.
Ability to operate computer software and electronic ordering devices to order products, plan sales, enter inventory and schedules, and print labels.
Ability to use cleaning supplies and equipment, safety cutters, compactors, and check stand equipment.
Good attendance.
May be required to work nights, weekends, and holidays; scheduled hours will vary.

Responsibilities

Direct and supervise the day-to-day operation of the liquor department to meet customer service, sales, and profit objectives.
Champion company and division customer service programs, promote personalized service, and resolve customer complaints appropriately.
Liaise with vendors; order, receive, and break down merchandise.
Stock, display, rotate, and merchandise products to maintain quality, selection, eye appeal, and appropriate inventory levels.
Create promotional, seasonal, and product displays, including displays for mixers, beer, liquor, wine, and related merchandise.
Operate check stand equipment to process customer orders and assist customers with product questions, special orders, and product suggestions.
Ensure compliance with state and federal liquor sales laws and company restricted-sales and loss-prevention policies.
Monitor inventory, space security, shrink, expenses, and product movement.
Supervise, motivate, train, and participate in hiring liquor personnel; monitor performance and recommend personnel actions.
Schedule personnel to provide adequate coverage and service while meeting budget goals.
Conduct daily department inspections and initiate corrective measures related to in-stock conditions, sanitation, safety, and security.
Assist with cleaning, stocking, storage, and customer service duties.
Complete and monitor daily logs, purchase reports, sales and labor records, inventories, and other required paperwork; follow company transmittal procedures.
Maintain records of advertised-item movement and accurate department records.
Maintain and organize the sales area, backroom, and cooler.
Implement schematics, advertised-item merchandising, signing procedures, and product-flow monitoring.
Follow company procedures for pricing and handling reduced-to-clear items.
Answer incoming calls and make intercom announcements as needed.
Review MicroStrategy reports to assess item movement and make business decisions about displays and shelf quantities.
Ensure associates are trained and instructed in the proper performance of their duties.
Resolve associate complaints and report appropriate concerns and performance observations to the Store Director.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform all duties safely, accurately, honestly, and with integrity, along with other necessary duties.